SupaBet Casino - Il prelievo del giocatore ha subito un ritardo.

Hello. I won €3300 at Supa Bet and have now been waiting for 13 days for the first €1500. After multiple emails, I keep getting the same answer: I should be patient, but almost two weeks? With many other providers, I wait a maximum of two days. I would appreciate clarification. Regards

Hallo. Habe bei supa bet 3300 Euro gewonnen und warte nun seit 13 Tagen auf die ersten 1500 Euro. Nach mehrfachen Mails immer wieder die gleiche Info, ich soll mich gedulden, aber fast zwei Wochen? Bei vielen Anbieter warte ich höchsten zwei Tage. Ich bitte um Klärung. Mfg

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Schkarrozz0407,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Schkarrozz0407,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Karla. Thank you for the quick and friendly reply. Unfortunately, I still haven't received a payment or an email confirming it's being processed. And for over two weeks now, the response has been the same: I should be patient. Regards

Hallo Karla. Vielen Dank für die schnelle und freundliche Antwort. Nein leider immer noch keine Auszahlung bzw Mail das diese durchgeführt wird. Und als antwort seit über zwei Wochen nun immer die gleiche ich soll mich gedulden. Grüße

Hello. Did you receive my reply, or why am I no longer receiving an update from you?

Regards

Hallo. Haben Sie meine Antwort erhalten bzw warum bekomm ich auch von Ihnen keine Antwort mehr zum aktuellen Stand?

Mfg

Dear Schkarrozz0407, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla