Sykaaa Casino - L'account del giocatore è stato chiuso.

Good afternoon,

I created an account at SYKA Casino and deposited 9,000 rubles using a bonus. After completing the wagering requirements, I had 92,000 rubles. I withdrew 80,000 rubles, and from the remaining 12,000 rubles I won an additional 155,000 rubles and withdrew another 100,000 rubles.

I then had 55,000 rubles left in my balance. After a big win, my balance increased to around 650,000 rubles. I withdrew a further 150,000 rubles, leaving 500,000 rubles in my account. I submitted another withdrawal request for 150,000 rubles, but my account was suddenly blocked. I am now unable to log in to the website at all.

My account was fully verified.

Please clarify the reason for the block and restore access to my account along with my remaining balance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sardorik,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you successfully received the withdrawals of 80,000, 100,000 and 150,000 rubles before losing access to your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have played only slots.

Yes i have successfully received the withdrawals of 80,000, 100 000 and 150 000 rubles

Dear Sardorik,

Thank you for your reply. Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

If so, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Sardorik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru