Uspin Casino - Il ritiro del giocatore è stato posticipato.

Good morning, I'm sending this complaint to this USPINME casino that has owed me 1609 euros for over a month, I have a verified account, they even paid me a 1st withdrawal and since then nothing, I've contacted the casino via email and chat so many times, but to no avail, they tell me to wait. But it's been a month and a half

Bom dia, envio esta reclamação com este casino USPINME que me deve 1609 euros há mais de 1 mês, tenho a conta verificada, já até, me pagaram um 1º levantamento e desde aí nada, contacto o casino via email e chat tantas vezes, mas sem sucesso, dizem para aguardar. Mas já tem 1 mês e meio

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the delay in processing your payment? How do they explain this delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

It was sports betting and slots

No bonus

I logged in yesterday and they haven't replied, but they keep saying that the request is under review, but it's been under review for a month and a half.

Foi apostas desportivas e slots

Sem bónus

Ainda ontem entrei e não responderam, mas têm dito sempre o mesmo que o pedido está em análise, mas está em análise há 1 mês e meio.

Thank you for your reply. Please forward me all the communication between you and the casino customer support regarding the review and the delay in processing your payment at [email protected]. Kindly include emails, chat transcripts, and screenshots that could be relevant to the investigation of your case. I appreciate your cooperation.

Dear Mcris2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru