Wager Tales Casino - Il ritiro del giocatore è stato posticipato.

I've been waiting for my payout for over 22 days.

I am verified.

Reply to Prophane every time.

warte seit über 22 Tagen auf meine Auszahlung.

verifiziert bin ich.

jedes mal Prophane antworten.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Were you able to reach casino support regarding the delay? Have you received any response?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Chros127,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Thomas!

Thank you so much for your help.

so:

No, the casino hasn't paid out anything yet.

Profits were achieved with a bonus that was fully wagered.

The money was also verified as "genuine credit".

And yes, I've been writing to him for exactly 30 days.

Daily support.

Always the same answers.

see Appendix

Hallo Thomas!

beszen Dank für deine Hilfe.

also:

nein, bisher hat das Casino nichts ausbezahlt.

gewinne wurden mit einem Bonus, der vollständig umgesetzt wurde, erzielt.

Verifiziert wurde das Geld auch als „Echtes Guthaben"

Und ja, seit genau 30 Tagen schreibe ich dem

Support täglich.

immer die selben Antworten.

siehe Anhang

Is there an update?

Unfortunately, the support team is still giving the same unproductive answers via live chat. It's also striking that they are ALWAYS the same pre-written responses.

Gibt es hier ein Update?

leider noch immer die selben, unproduktiven Antworten des Supports via Live-Chat. Ebenso auffällig ist, dass es IMMER die selben, vorgefertigten Antworten sind.

Dear Chros127,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi ([email protected]), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Hello Chros127,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi