Winbandits Casino - La richiesta di chiusura dell'account del giocatore viene ignorata.

This particular page is the most tragic of all. I have lost a lot of money with 0 playability and 0 customer service. They are scammers. I have been asking for account closure for a long time now with no response. Their chat keeps throwing me away in emails and they never respond to emails.

Η συγκεκριμενη σελιδα ειναι η τραγικοτερη ολων. Εχω χασει παρα πολλα χρηματα με 0 παικτικοτητα και 0 εξυπηρετηση πελατων. Ειναι απατεωνες. Ζηταω εδω και πολυ καιρο κλεισιμο λογαριασμου χωρις καμια ανταποκριση. Το τσατ τους με πεταει στα μαιλ και στα μαιλ δεν απαντανε ποτε.

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Dear mariai0307,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika