WinPlace Casino - Le vincite del giocatore sono state confiscate.

Hi, I just won 800 euros, but they simply took the money away and left me with 40 euros. Please help me.

Hallo ich habe eben 800 Euro gewonnen die haben mir das Geld einfach so weggenommen und mir 40 euro gelassen. Bitte hilft mir.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Vitalis35,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have encountered.

To help me better understand what happened to your winnings, could you please clarify the following:

• Did you use a bonus when accumulating the €800 winnings? If so, could you please specify which bonus or promotion you used?
• Have you successfully completed the KYC verification process at the casino?
• Could you please provide screenshots showing the bonus you used, your winnings/balance before the funds were removed, and your current balance, if available?

You can attach the screenshots directly here in the complaint thread.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.