Winpot Casino - Il metodo di prelievo del giocatore non può essere modificato.

I've been trying to contact you via chat and email for over seven days to change my CLABE account for withdrawals, as the one I have registered is no longer accessible. I also requested a change to a non-telephone withdrawal method, but they simply can't change it, and there's no option to enter a different CLABE account. My account is verified.

Llevo mas de 7 dias comunicandome por chat y correo electrónico para realizar el cambio de mi cuenta CLABE para el retiro, ya que la que tengo registrada ya no cuenta con acceso a ella. También pedi el cambio de no teléfonico y nadamas no pueden cambiarla y tampoco da la opción de poner otra cuenta clabe. Mi cuenta esta verificada.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify whether you have ever submitted any documents proving that the old CLABE account belongs to you?
• How many deposits or withdrawals have you made at this casino using your previous CLABE account?
• Which withdrawal method did you request as an alternative to the telephone verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Danoo33,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika