Wolfy Casino - La richiesta di prelievo del giocatore è stata ritardata.

I got 25 free spins on top of my €20 deposit! The FS only brought in a few euros, of course. The amount won at Wolfy immediately becomes real money. No bonus money! And even if that were the case, the real money from the total balance would be used first and the bonus money at the end! I then earned a bit right at the start and worked my way up to €800. I look at my balance, it says €800 real balance, withdrawable amount €800. So that's fine. Then I make a withdrawal, up until then everything worked correctly. Yesterday I got an email saying it was bonus money and that I should get the maximum amount of €250 paid out. At no time was any bonus money shown in my balance or that my €800 was not withdrawable.

I've been playing there for ages. I deposited daily and didn't win anything for a long time, and then I won again. They do things like that. I've made withdrawals before, and they paid out.

I'm attaching a screenshot of my balance so you can see it.

Ich habe zu meiner einzahlung von 20 Euro , 25 freispiele bekommen !die Fs brachten natürlich nur ein paar Euro. Der gewonnene Betrag im Wolfy wird direkt zum echt Geld . Kein Bonus Geld !und auch wenn es so wäre wird erst das echt Geld vom gesamtguthaben eingesetzt und am Ende das Bonus Geld ! Ich habe dann direkt am Anfang etwas erspielt und mich auf 800 Euro hoch gespielt. Schaue in mein Guthaben , steht 800 Euro Real Balance , auszahlbarer Betrag 800 Euro . Also passt . Dann nehme ich eine Auszahlung vor , bis dahin alles geklappt und korrekt . Gestern nach bekomme ich eine email das es Bonus Geld ist und ich mir den Max Betrag 250 ausgezahlt bekommen soll . Mir wurde zu keiner Zeit Bonus Geld in meinem Guthaben angezeigt oder das meine 800 Euro nicht auszahlbar sind .

ich spiele seit Ewigkeiten dort , habe täglich einbezahlt und lange nichts gewonnen und dann gewinnt man mal wieder machen die sowas . Ich habe davor schon Auszahlungen vorgenommen die auch ausgezahlt wurden .

ich hänge den Screenshot an mit meinem Guthaben damit sie es sehen können.

Hello polatinum80,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wolfy Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Which exact bonus did you claim?
• When was the last time you spoke to the casino and what was it about?

If possible, please forward your full betting history to [email protected] for further review.

Looking forward to your answer.

Regards,

Nick

My account has been verified for a long time, and I've withdrawn several times without any problems. I spoke with the casino, and they said it was bonus money, even though, as you can see from the screenshots, it says 800 euros in real money. And the bonus balance is 0. And the withdrawable amount is 800! So what's their problem? I sent them the email a few minutes ago.

Mein Konto ist seit langem verifiziert, habe schon mehrmals ausgezahlt ohne Probleme . Ich habe mit dem Casino gesprochen und die meine es war Bonus Geld obwohl wie sie selbst den Screenshots entnehmen können 800 Euro echtes Geld steht . Und Bonus Guthaben 0 . Und auszahlbarer Betrag 800 ! Also was ist denen ihr Problem . Ich habe ihnen die email zu gesendet vor ein paar Minuten

I'd also like to add that you're not allowed to bet more than €5 with bonus money! However, I was able to use my balance to buy bonuses and free spins that cost more than €5. How can that be if the €800 is bonus money?

Ich möchte noch hinzufügen ,das man mit Bonus Geld keinen Einsatz höher spielen darf als 5 Euro !! Ich konnte aber mit meinem Guthaben Bonus und Freispiele kaufen die einen höheren Einsatz als 5 Euro kosten. . Wie kann das sein wenn die 800 Euro Bonusgeld sind !?

Yesterday I wanted to win another €200, and now I've received an email saying the maximum cashout is €100!!! That's just a scam!

gestern wollte habe ich nochmals 200 Euro erspielt und jetzt wird bekam ich eine E-Mail in der steht dass das Max cashout 100 Euro sind !!! Das ist einfach betrug ! ????

Hello polatinum80,

Please forward your full betting history as requested in my previous post.

Regards,

Nick

I sent you everything via email, how should I send you the betting history?

Ich habe ihnen alles per email geschickt, wie soll ich ihnen den wettverlauf senden !!

Hello polatinum80,

You can either access your betting history from your account or in case not, you can request it from the casino's e-mail support.

Please note that it is a crucial evidence to determine how your balance got accumulated - in case the bonus was still active and you did bets over the allowed limit, the casino is entitled to void such winnings.

Additionally, while a bonus is active, it does not matter whether the real balance or the bonus balance is deducted first, the rules still apply.

Awaiting your response.

Regards,

Nick

Dear polatinum80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru