Zetto Casino - Il deposito del giocatore è stato ritardato e non è stato rimborsato.

I tried to deposit Rs 40000 on my zetto account on 21 july. My amount is debited from my account but it is still not credited or refunded yet.When i contacted their support team they said we didn't received amount and you will get refund.Its been 20 days now still my amount is not refunded and their customer support is not replying at all now. They are doing fraud. After that some random person messaged me and messaged me on WhatsApp that I will help you and refund your money. Zetto leaked my number to him and he is asking me money for refund. I kindly request casino guru to intervene in this matter. It's really frustrating for me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear winner34,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it's credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

But casino customer support stopped replying me they are not answering and giving any updates.I already contacted my bank and raised dispute regarding this they are saying payment has already reached the merchant.I kindly request you to contact the casino and connect with them and why they are ignoring and not replying my messages since 1 week and ask them for update also.

I Kindly request casino guru to intervene in this matter

Thanks for your reply.

Could you please share your communication with your bank on this topic? Have you received any confirmation about the issue other than the initial payment confirmation?

Please share it with me here or to my email at [email protected]

On call customer care said me that amount has reached the merchant already. I contacted my bank through customer care service.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear winner34,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas