Spassino Casino - Il giocatore è stato accusato di aver aperto più account.

Hello, I made the registration, I won 20 euros, then I managed to turn real, they asked me to deposit 5 euros to withdraw, I made the deposit and they blocked the withdrawal option claiming that I made another account in the name of devid, pure lie devid is a friend of mine that I indicated, we are not relatives and nothing just a friend , but they say that I opened another account on my cell phone is a lie because I did not open it , I only opened mine , and I recommended the casino to my friends , what is the use of the option to indicate , I indicated it to friends, knowing that my city has 400 thousand inhabitants and you can only open one account in the city, help me guru because I don't know what to do, I want my money back because I didn't open more than 1 account

Olá fiz o cadastro ganhei 20 euros , aí consegui virar real , me pediram para depositar 5 euros para retirar , fiz o depósito e bloquearam a opção de retirada alegando que fiz outra conta no nome de devid , pura mentira devid é amigo meu que indiquei, não somos parentes e nada só amigo , porém eles falarem que abri outra conta no meu celular é mentira pois eu não abri , só abri a minha , e indiquei o casino para meus amigos , uai pra que serve a opção de indicar , eu indiquei para amigos, sabendo que minha cidade tem 400 mil habitantes e só pode abrir uma conta na cidade , me ajude guru pois não sei oque fazer, quero meu dinheiro de volta pois eu não abri mais de 1 conta

Dear tiagrim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your friend share any of the following: household or email address, telephone number, same payment method, IP, or device? Was your account previously verified or this was your first game session?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

The player confirmed that the issue has been resolved.

https://casino.guru/forum/casinos/spassino-casino---general-discussion#post-48313

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tiagrim, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru