Spin Samba Casino - Il giocatore è insoddisfatto della velocità di elaborazione del casinò.

Hello, I inform you that on this site the serial scam of withholding money or rather preventing the withdrawal is practiced, let me explain.

I state that I am a VIP user (therefore with advantages both on withdrawal times and on limits.

I won € 1600 and regularly withdrawn. Within the same week (yesterday) I win another 1400 (I'm talking about gross amounts, I have not excluded payments).

I am about to make the withdrawal and the system prevents me from doing so because I have exceeded the weekly limits. TERMS AND CONDITIONS OF THE SITE PROVIDE MAX 4000 EURO PER WEEK and obviously I NEVER exceeded them. I write to live chat support and they tell me to write an email. To date one day passed, NO ONE answered me and I obviously LOST MY WIN.

Basically, these scammers try in every way (and succeeding) to induce the player disheartened by the non-withdrawal to replay everything and you well know how the story ends. I INFORM YOU THAT I HAVE NOT RECEIVED ANSWER TO MY MAIL STILL. THIS SAYS LONG ABOUT THE SERIOUSNESS OF THESE LOSCHI SUBJECTS.

Buongiorno, vi informo che in questo sito si pratica la truffa seriale del trattenere i soldi o meglio impedire il prelievo mi spiego.

Premetto che sono un utente VIP (quindi con vantaggi sia sui tempi di prelievo che sui limiti.

Ho vinto 1600 euro e ho regolarmente prelevato. Entro la stessa settimana (ieri) vinco altri 1400 (parlo di importi lordi, non ho escluso i versamenti).

Mi accingo ad effettuare il prelievo e il sistema mi impedisce di farlo perchè ho superato i limiti settimanali. TERMINI E CONDIZIONI DEL SITO PREVEDONO MAX 4000 EURO SETTIMANALI e ovviamente io MAI li ho superati. Scrivo al supporto in chat live e mi dicono di scrivere una mail . Ad oggi passato un giorno, NESSUNO mi ha risposto e IO ovviamente HO PERSO LA MIA VINCITA.

In sostanza, questi truffatori cercano in ogni modo (e riuscendoci) ad indurre il giocatore sconfortato dal mancato prelievo a rigiocarsi tutto e ben sapete voi come poi finisce la storia. VI INFORMO CHE ANCORA NON HO RICEVUTO RISPOSTA ALLA MIA MAIL. QUESTO LA DICE LUNGA SULLA SERIETà DI QUESTI LOSCHI SOGGETTI.

Hello Davesaint,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinSamba Casino. Allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you've contacted them on Friday and they did not respond so far? You weren't able to request for a withdrawal at all or you just canceled it and lost the money? Do you have any remaining balance on your account at the moment?

Note, that you can't expect to get instant reply even if you are a VIP client, specially not on weekends. Every casino has it's limits and the casino can't be blamed for the impatience of players.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Hello DaveSaint & Nick,

I hope this finds you well.

We take such complaints very seriously and have made sure to complete a thorough investigation.

After reviewing the account, we found that there had been a technical issue that prevented the player from completing the full withdrawal.

To rectify this issue, we have credited the player the full balance of EUR 1,405. We have also gotten in touch with the player via email to inform him of the issue.

We apologize for any inconvenience caused and hope that this has resolved the issue.

Thank you for your time!

The Spin Samba Team.

Good evening, I inform you that the credit has actually been made, so the problem seems to be solved. But I'm sorry that it had to go so far and above all to have received before this, a series of negative and contradicting responses.

Buonasera, vi informo che l'accredito è stato realmente effettuato, quindi il problema sembra essere risolto. Mi spiace però che sia dovuto arrivare a tanto e soprattuto di aver ricevuto prima di questa, una serie di risposte negative e in contraddizione tra loro

Thank you Davesaint for letting us know that the issue has been resolved. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Regards,

Nick