SportEmpire Casino - Il ritiro del giocatore è stato ritardato.

Hello,

I will be delayed at the payout!

I deposited 3x € 50 without a bonus and with the last € 50 I was a little lucky and was able to win € 1300! From there of course I tried again and lost 300 €!

At 1000 €, put the emergency brake in and should fit!

Then went into the payout and have been waiting ever since.

Payment request was on November 14th, 2020!

Lt. You only have to verify the terms and conditions from a payment amount of € 2300 but of course I did that at the request of the operator!

What is actually suspicious, I can still cancel the withdrawal and it is still pending.

That despite repeated inquiries !?

I ask you to put some pressure on here!

Thank you in advance

Say Alexander

Hallo,

Ich werde bei der Auszahlung hingehalten!

Ich habe 3x50€ einbezahlt ohne Bonus und mit den letzten 50€ hatte ich dann etwas Glück und konnte 1300€ gewinnen! Ab es natürlich weiterversucht und hab 300€ verloren!

Bei 1000€ die Notbremse rein und sollte passen!

Dann in die Auszahlung gegangen und warte seitdem.

Auszahlungsantrag war der 14.11.2020!

Lt. AGBs muss man sich erst ab einer Auszahlungssumme von 2300€ verifizieren aber auf Wunsch der Betreiber habe ich das natürlich gemacht!

Was eigentlich verdächtig ist ich kann noch immer die Auszahlung stornieren und sie steht weiter auf ausstehend.

Das trotz mehrmaligen Nachfragen!?

Ich bitte Sie hier etwas Druck zu machen!

Danke Ihnen im Voraus

Sagl Alexander

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that you’ve received a confirmation regarding your account being successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, I told the Live Chat yesterday that I would submit a complaint to you here!

Lo and behold, today the payout was approved ... But it's strange ...

So everything is in the green

Thank you anyway

Kind regards

Alexander

Hallo, ich habe gestern dem Live Chat mitgeteilt das ich hier bei euch eine Beschwerde einreichen werde!

Und siehe da heute wurde die Auszahlung genehmigt.... Komisch ist aber so...

Somit alles im grünen Bereich

Danke trotzdem

MfG

Alexander

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Alexander, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru