SUPREMO Casino - Il giocatore ha difficoltà a prelevare le proprie vincite.

I deposited 500 euros in this casino and played with a 100% bonus. I implemented the full bonus and did not violate any bonus rules. In order to be able to request the payout, I had to verify myself beforehand. I did and then requested the payment of 3200 euros. In the chat I was told that the payout would take a maximum of 48 hours.

there has been no payout and there are now only flimsy excuses. I have multiple chat histories as evidence.

the casino is deliberately holding back withdrawals!

Ich habe 500 Euro in dieses Casino eingezahlt und mit 100% Bonus gespielt. Habe den kompletten Bonus umgesetzt und nicht gegen Bonusregeln verstoßen. Um die Auszahlung beantragen zu können, musste ich mich vorher verifizieren. Habe ich getan und dann die Auszahlung von 3200 Euro beantragt. Im Chat sagte man mir, die Auszahlung dauert maximal 48 Stunden.

es hat keine Auszahlung stattgefunden und es gibt jetzt nur noch fadenscheinige Ausreden. Ich habe mehrere Chatverläufe als Beweis.

das Casino hält absichtlich Auszahlungen zurück!

Dear dusty97,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Do I understand correctly that your withdrawal has been requested on the 25th of July?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

The verification is since 25.7. closed. Since then there have been excuses. The latest excuse is that if I want to withdraw with Ecopayz it will take a few days longer because Ecopayz are too slow with the transfers ...

in other casinos the money is available in minutes on Ecopayz ...

Die Verifizierung ist seit 25.7. abgeschlossen. Seit dem gibt es Ausreden. Die neueste Ausrede ist, wenn ich mit Ecopayz auszahlen möchte dauert es noch ein paar Tage länger, da Ecopayz zu langsam mit den Überweisungen sind…

in anderen Casinos ist das Geld in Minuten auf Ecopayz verfügbar…

I fully understand your frustration, dusty97. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

The casino has now paid out.

Das Casino hat mittlerweile ausgezahlt.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dusty97, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru