Wild Pharao Casino - Il ritiro del giocatore è ritardato.

Hi there,

I've been waiting for my payout or the receipt of the money in my bank account since February 28th, 2022.

On March 17, 2022, the amount was allegedly transferred by bank transfer. After contacting support, it should be in my account on Tuesday, March 22nd, 2022. To date, however, no receipt of money has been noted.

Now it was said in the last mail that the banks have allegedly been having problems for 10 days.

Can you help me understand all this?

Kind regards.

Hallo,

ich warte seit dem 28.02.2022 auf meine Auszahlung bzw. den Eingang des Geldes auf meinem Bankkonto.

Am 17.03.2022 wurde der Betrag angeblich per Banktransfer überwiesen. Nach Rücksprache mit dem Support sollte es am Dienstag, den 22.03.2022 auf meinem Konto eingehen. Bis heute ist aber kein Geldeingang vermerkt.

Jetzt hieß es in der letzten Mail, dass die Banken angeblich seit 10 Tagen Probleme haben.

Können Sie mir helfen das ganze zu verstehen?

MfG.

Hello Florian,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino.

Please allow me to ask you a few more question before we would move forward.

Was this your first ever withdrawal request from the casino? Did the casino send you any kind of confirmation that the money has been sent? What is currently the visible status of the payment?

I believe that there might be some delay in bank payments as always. Be sure to wait at least a few more days as international transfer may stuck for a while.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hi Nick,

thank you very much for taking this on.

Now to your questions:

Yes, it was my first withdrawal request.

KYC is already done (2 months ago).

I got an email that the money was transferred and should arrive in 2-3 banking days. However, this deadline has passed since Tuesday (03/22/2022).

The status has been "Processed" since 03/16/2022.

What does "as always" mean?

VG.

Hi Nick,

vielen Dank, dass du dich der Sache annimmst.

Jetzt zu deinen Fragen:

Ja, es war meine erste Auszahlungsanfrage.

KYC ist bereits erledigt (vor 2 Monaten).

Och habe eine Mail bekommen, dass das Geld überwiesen wurde und in 2 - 3 Banktagen ankommen sollte. Diese Frist ist jedoch seit Dienstag (22.03.2022) verstrichen.

Der Status ist seit dem 16.03.2022 „Processed".

Was heißt denn „wie immer"?

VG.

Hi there,

the case can be closed!

The amount was credited to my account today.

Regards

Hallo,

der Fall kann geschlossen werden!

Heute wurde der Betrag auf meinem Konto Gutgeschrieben.

Grüße

Hello Florian,

Thank you very much for the information. Please do not hesitate to contact us if you will come across any other trouble again in the future.

Best regards,

Nick