Wild Pharao Casino - Il ritiro del giocatore è stato ritardato.

I've been waiting for my payout for almost 2 months now.. The support doesn't help, telling me to write emails to the Wild Pharaoh payment office, but at the end of the day they don't respond anyway.. The affiliate I used has deposited me a google doc. To let come, which should go faster, but I've been waiting in vain until today.

Ich warte nun seit fast 2 Monaten auf meine Auszahlung.. Der Support hilft einem nicht weiter, sagt man solle E-Mails schreiben an die Zahlungsstelle von Wild Pharao, die aber am Ende des Tages eh nicht darauf reagiert.. Der Affiliate über den ich eingezahlt habe, hat , mir ein Google doc. Zu kommen lassen, womit es schneller gehen sollte, jedoch warte ich bis heute vergebens .

Dear Timomen98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Unfortunately, the casino does not reply to emails.

There has already been a payment, but not with such enormous "delays"

Auf Mails wird leider seitens des Casino nicht geantwortet.

Auszahlung gab es auch schon, jedoch nicht mit solchen enormen "Verzögerungen"

Thank you very much Timomen98 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Timomen98,

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.

Dear casino, could you please explain what is preventing the withdrawal to be processed?

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Timomen98,

we've received a message from Wild Pharao Casino, that they require slightly more time to work on their issues with withdrawals. I am extending the timer for 7 more days, let's hope for some good news next week.

Hello Timomen98,

Was there any development about your case? Have you received your winnings or any message from the casino?

Thank you!

Dear Timomen98,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They paid me out after further requests on live chat.

Sie haben mich nach weiterer Aufforderungen im Live Chat ausgezahlt.

I am glad to hear you received your winnings, Timomen98! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.