Wild Pharao Casino - Le vincite del giocatore sono state confiscate.

After fulfilling the wagering requirements for the bonus amount I managed to reach €2000 and all of a sudden they removed all the money from the account claiming that it did not meet the wagering requirements and the maximum wager amount (€5). I was thinking about making a deposit so I don't know if it's reliable. Please help me

Após ter cumprido os requisitos de aposta do montante de bónus consegui chegar aos 2000 € e de um momento para o outro retiraram todo o dinheiro da conta alegando que não cumpre os requisitos de apostas e o montante máximo de aposta (5€). Estava a pensar em fazer um depósito e assim não sei se é confiável. Por favor ajude-me

Hello Caco999,

Thank you very much submitting your complaint and I'm sorry to hear about your issue with Wild Pharao Casino.

Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.

Could you please specify what bonus did you exactly use? Were you aware of the max bet rule during bonus? - What is the highest bet you've made during playing with bonus money. Are you now able to access your gaming history?

Please note that if in this specific bonus was max bet applied and you used a bet over that amount, we won't be able to do anything as it is a clear breach of terms.

Please also send forward any relevant proof or communication with the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Dear Caco99,

We haven't hear from you in a while. Please not that if we won't get any answer within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.