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I charged 120euro. I have never used the money, because it was a mistake. I immediately applied to get my money back. Usually on all platforms they come back right away. Now you have asked me for three thousand documents and proofs. The money is mine. If you do not solve the problem of MY MONEY in a very short time, I will put my lawyer and I will immediately make a complaint to the carabinieri if you do not contact me and if you do not solve the problem immediately

Ho caricato 120euro. Non ho mai utilizzato i soldi, perche è stato un errore. Ho fatto subito richiesta per farmi ritornare i soldi indietro. Solitamente in tutte le piattaforme li tornano subito. Ora voi mi avete chiesto tre mila documenti e prove. I soldi sono i miei. Se non mi risolvete in tempi brevissimi il problema dei MIEI SOLDI, metto il mio avvocato e vi vado a fare immediatamente una denuncia ai carabinieri se non mi contattate e se non mi risolvere subito il problema

Dear Ornella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your mistakenly deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already?

Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Ornella,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.