1Bet Casino - Il giocatore è stato accusato di aver aperto più account.

Hi, I was scammed, after winning about € 38,000 I tried to make the withdrawal, they told me I could make a maximum of € 5,000 a week, waiting for the first withdrawal after almost a week they send me an email where I say that I have a double account which is not true, after a while I found myself with my account reset and after a few minutes they closed my account

Salve, sono stato truffato, dopo aver vinto circa 38000€ ho cercato di fare il prelievo, mi hanno riferito che potevo fare al massimo 5mila € a settimana, aspettando il primo prelievo dopo quasi una settimana mi inviano un’email dove dico che io ho un doppio account cosa non vera, dopo poco mi sono trovato con il mio account azzerato e dopo pochissimi minuti mi hanno chiuso l’account

Dear Calogero,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?

Have you redeemed any promotional offers from this casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. How long ago you have registered your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I'm 100% sure that no one has opened another account, the chat on the site also confirmed that they have no other accounts. I have proof, I took pictures of my winnings and of the colleague who confirmed that I have no other accounts

Salve, sono sicuro al100% che nessuno abbia aperto un altro conto, là chat del sito mi hanno pure confermato di non avere altri conti. Ho le prove ho fatto delle foto del mie vincite e della collega che mi confermava di non avere altri conti

My account was registered about 2 weeks ago

Il mio account è stato registrato circa 2 settimane fa

Have you redeemed any promotional offers from this casino?

Yes, but after that I abandoned the promotion

Si, però dopo ho abbandonato la promozione

Could you please forward a confirmation from the live chat that you don't have another account? You can either post it here or send it to my email petronela.k@casino.guru. Thank you in advance.

done

fatto

Thank you very much, Calogero, for your reply. Is there any relevant communication that could be forwarded to me before we'll contact the casino?

No no thanks

No no grazie

Thank you very much, Calogero, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks a lot, see you soon 🤞

Grazie mille a presto 🤞

I would like to ask 1Bet Casino to join us and help us resolve the player's issue.

Dear Calogero & Nick,

Thank you for inviting us, resolving the player's case.

A statement will be provided within 2 to 3 working hours.

Kind Regards,

The 1Bet Casino Team

Thank you for joining us. We will be waiting for the statement.

Dear CasinoGuru representatives,

We would like to share some sensitive information, regarding the player's case.

Please, let us know where we could proceed with the statement.

Warmest Regards,

The 1Bet Casino Team

Please send it to nikolas.b@casino.guru. Thank you in advance.

Dear 1Bet Casino,

We haven't receive any statement from you. Could you please send it to the above mentioned e-mail address within the next 7 days?

The complaint will be closed as unresolved as the casino did not respond to us within the given time. I'm really sorry we could not help you more with this case but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru