Alf Casino - Il giocatore sospetta il mancato pagamento della scommessa vincente.

After losing 500€, the casino is not reimbursing me 10€ from a roulette bet they didn't pay out. They are also not sending me the requested document outlining my balance history, and my betting history on their website is restricted to the first 200 bets, which prevents me from verifying it.

This kind of error is common with Evolution games, but they are not interested in investigating it.

I am beginning to suspect they are trying to scam me, so I have decided to close my account.

Después de perder 500€ no me devuelven 10€ que una jugada de ruleta no me pagó. Tampoco me envían el documento con la evolución de mi saldo, y mi historial de apuestas en la web estaba limitado a las primeras 200 jugadas, por lo que no pude comprobarlo.

Este error es habitual en los juegos de Evolution, pero no quieren investigar.

Estoy pensando que me quieren estafar por lo que decidí cerrar mi cuenta

Hello Teoutefkfko6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Alf Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is there actually any kind of proof that the 10€ bet was not paid out - screenshot or any kind of other evidence? When was the last time you contacted the casino and what was their respond regarding this issue?

Looking forward to your answer.

Regards,

Nick

Hello good,

Thanks for your reply.

No, my account is not verified and is currently closed.

Unfortunately I have no proof, as my history was not fully accessible.

I requested the history with the evolution of my balance but they sent me a document in which said evolution does not appear.

I contacted the casino several days ago but they do not respond to my emails.

I have worked for more than 4 years in an online casino and I know the payment errors in Evolution games.

In my case, the €10 was never added to my balance.

I'm thinking that I have been scammed and have to resort all the deposits to my bank.

Thank you

Buenas,

Gracias por su respuesta.

No, mi cuenta no está verificada y en estos momentos está cerrada.

Lamentablemente no tengo pruebas, ya que mi historial no estaba completamente accesible.

Solicité el historial con la evolución de mi saldo pero me enviaron un documento en el que no aparece dicha evolución.

Me comuniqué con el casino hace varios días pero no responden mis emails.

He trabajado durante más de 4 años en un casino en línea y conozco los errores de pago en juegos de Evolution.

En mi caso, los 10 € jamás fueron sumados a mi saldo.

Estoy pensando que me han estafado y en recurrir todos lo depósitos a mi banco.

Gracias

Since the casino has not made fun of me, they now send me a document showing the deposits made. At no time the evolution of the balance or the game history. I don't know whether to laugh or cry. This is shameful Rabini group.

Como el casino no se ha burlado de mí, ahora me envían un documento en el que aparecen los depósitos realizados. En ningún momento la evolución del saldo ni el historial de juego. No sé si reír o llorar. Esto es vergonzoso grupo Rabini.

Dear Teoutefkfko6,

I hope you can understand that without any proof there is basically nothing we can do for you as anybody could submit a complaint that the casino owes them money.

Please if there is anything which would indicate to the missing balance, forward it to nikolas.b@casino.guru otherwise we will be closing the complaint due lack of evidence.

What proof do you want me to provide if the casino does not provide the gaming history with the evolution of my balance?

Your lack of understanding of the problem is incomprehensible.

The casino refuses to send me the game history with the evolution of my balance and it seems normal to you 🤣

Shameful

Close the complaint but open the opinion towards the casino to the public

Qué prueba quiere que le aporte si el casino no facilita el historial de juego con la evolución de mi saldo?

Incomprensible su falta de entendimiento del problema

El casino se niega a enviarme el historial de juego con la evolución de mi saldo y a usted le parece normal 🤣

Vergonzoso

Cierren la queja pero la opinión hacia el casino la abren al público

You must understand that I need the gaming history to be able to file a complaint with the provider (Evolution) and thus be able to see where my money is, but you see it as normal that the casino does not provide me with something as basic as the gaming history. You should resign as the complaints regulator of this website.

Usted debe entender que yo necesito el historial de juego para poder presentar la queja ante el proveedor (Evolution) y así poder ver dónde está mi dinero, pero usted ve normal que el casino no me facilite algo tan básico como lo historial de juego. Usted debería de dimitir como regulador de quejas de esta web.

How can I delete my guru casino account? Thank you

Como puedo eliminar mi cuenta de casino guru? Gracias

To my surprise, this casino is operating illegally without a license.

Customer service does not offer information about your license.

I think I have been scammed🙁

I need help please

Para mi sorpresa, este casino está operando de forma ilegal sin licencia.

Desde atención al cliente no ofrecen información sobre su licencia.

Creo que he sido estafado🙁

Necesito ayuda por favor

Hello Teoutefkfko6,

I hope it is clear that without any actual proof you can write basically anything and we can't contact the casino without any evidence as they could claim anything. If you wish to close your casino.guru account just confirm it here please and we can proceed your request.

Now I can see that the casino operates without a license and is not legal, so I would like to request a refund of all deposits made, since I am being treated unfairly and they do not respond to my emails and complaints.

They do not respect safe and transparent gaming, and act arbitrarily.

An unlicensed casino cannot offer services as it is illegal and not safe.

I would like the reason for my complaint to be this.

I am in contact with the French authorities and my bank to fight for the refund of the deposits and see the feasibility of reporting them. Also with the authorities of Curaçao.

Thanks for your help, casinoguru.

Ahora puedo ver que el casino opera sin licencia y que no es legal, por lo que me gustaría solicitar el reembolso de todos los depósitos realizados, ya que se me está tratando de forma injusta y no responden mis correos y mis reclamaciones.

No respetan el juego seguro y transparente, y actúan de forma arbitraria.

Un casino sin licencia no puede ofrecer servicios ya que es ilegal y nada seguro

Me gustaría que el motivo de mi reclamación sea este.

Estoy en contacto con las autoridades francesas y con mi banco para luchar por el reembolso de los depósitos y ver la viabilidad de denunciarles. También con las autoridades de Curaçao.

Gracias por su ayuda, casinoguru.

Also note that ml casino support is lying, since they claim that they have a license but do not indicate the reference number or type of license.

También reseñar que desde el soporte de ml casino mienten, ya que afirman que disponen de licencia pero no indican ni el número de referencia ni el tipo de la misma.

I just bought that the casino uses fake planyngo games

Acabo de comprar que el casino utiliza juegos falsos de planyngo

Original Planyngo official website

I have bought the same game at other licensed casinos and they match the planyngo version and server, unlike the games at Alfcasino which have a different server and are not original versions

Original página oficial de Planyngo

He comprado el mismo juego en otros casinos con licencia y coinciden con la versión y el servidor de planyngo, a diferencia de los juegos en Alfcasino que tienen un servidor distinto y no son versiones originales

Hello Teoutefkfko6,

Unfortunately it is not how it works. You registered in the casino and accepted their terms. You can't register, deposit lose all balance then just request for a refund based on the fact that you did not check the casino details prior to registering.

If you country has it's own laws against gambling, it is up to you to follow them and unless the casino restricts a specific country, players from there are allowed to register.

As mentioned above, the complaint will be now rejected as there were no relevant proof provided by you so we can't proceed in resolving it.

Best regards,

Nick