Bizzo Casino - Il giocatore si lamenta di non aver ricevuto il bonus senza deposito.

They promise no deposit bonus and do not pay , you charge in the chat it says that in 24 hours you add the bonus , you come back in 24 hours and your account is blocked

They are thieves.

Prometem bônus sem deposito e não pagam , voce cobra no chat diz que em 24 horas adiciona o bônus , você volta em 24 horas e tua conta tá bloqueada

São ladrões.

Dear Paulo Sousa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any free bonuses from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Additional comments from the player:

"Exactly, they promise in the advertisement there, they don't pay, you complain in the chat they say they don't offer this kind of bonus that is advertisement and third-party, I had never heard of this casino until the advertisement appeared in an RPG game I play,

I even thought it was a bit suspicious, but as they say a gifted horse, you don't look at these ones, the biggest issue is that they have my data, who knows what can happen."

Additional comments from the player:

"Exatamente , prometem na propaganda aí não pagam , você reclama no chat eles dizem que não oferece esse tipo de bônus que é propaganda e de terceiros , nunca tinha ouvido falar nesse cassino até aparecer a propaganda nun jogo de RPG que jogo , 

Até achei meio suspeito , mas como se diz cavalo dado não se olha os destes, a questão maior e que estão com meus dados , sabe lá o que pode acontecer."

Thank you, Paulo Sousa, for your reply. Could you please forward the exact link to the promotional offer that you have tried to redeem?

THE print and a video, but the video I excluded, it's very clear in the advertisement it says as you can see

O print e de um vídeo , mas o vídeo eu exclui,tá bem claro na propaganda diz como podem ver

Where did you find the bonus? On the casino website or somewhere else?

In advertisement for the RPG game that I play , the video appears , those videos that appear between games

Em propaganda de jogo de RPG que eu jogo , aparece o vídeo , aqueles vídeos que aparece no intervalo dos jogos

Could you please send me specific link of the website where you have played the RPG game when the advertisement appeared? Thank you very much.

Dear Paulo Sousa,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.