Casimba Casino - Il deposito del giocatore non è mai stato accreditato sul suo conto del casinò.

I deposited 30,000 clp and they never credited me. I sent them evidence to support again and again, they always diverted me and asked me for more things. now they no longer answer me.

Deposité 30.000 clp y nunca me acreditaron. les envié evidencias a soporte una y otra vez, siempre me desviaron y me pedían mas cosas. ahora ya no me responden.

Dear Fabian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Fabian,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.