Casinia Casino - La richiesta di prelievo del giocatore è in ritardo.

I submitted a withdrawal request on 18/03 and it is still being processed. Every time I contact them, they give me the same response.

Αιτιμα αναλυψης απο της 18/03 και ακομα το εχουνε σε επεξεργασια σε εποικινωνια μαζι τους μου λενε ολλο τα ιδια

Dear Maik1993k, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I have not been asked for verification, the money was not from bonuses and this is the first withdrawal I am requesting

Δεν μου εχει ζητηθη επαλήθευση τα χρηματα δεν ηταν απο μπονους και εινια η πρώτη αναληψη που ζηταω

They entered

Μπηκανε

Dear Maik1993k,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru