Casino Days - L'account del giocatore è stato bloccato.

I'm playing and they blocked my account,

# I'm never use bonus

# I'm only play casino,

# I don't have multiple accounts also ,

They have blocked my account, please invite casinodays representative and ask why my account is blocked,

Hello loki6064,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Days. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance left on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes my additional Verification already completed,

My account is verified but after 2 days when I'm withdraw my account balance they blocked my account,

I'm withdrawal money to my Astropay account but by mistake I'm fill my wrong Astropay card number,

Please transfer my complaint to representative

Hello loki6064,

Can you please clarify what number did you use? Does it belong to somebody else or it's just incorrect?

I'm use my Astropay number,

But by mistake I'm incorrect wrong Astropay number,

Hello loki6064,

Did you have any remaining balance on your casino account when it got blocked? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Sir i have communication but my email address is deactivated,

Please invite casinodays representative so they tell you all information,

Please help me

I have 22450 inr rupees in my account before my account blocked

Thank you loki6064 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you so much for understanding my problem

Hello there,

Thank you loki6064 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Casino Days for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi everyone,

I apologize for the delayed replay and I am sorry to hear for the unpleasant experience you had on our website. 

Please allow me some time to look into this and I will get back to you.

Best

Casino Days

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello all,

I hope you are doing well.

Upon conducting an investigation into the account closure, I can confirm that the player was properly notified that the account was closed due to a violation of Terms & Conditions 11.2 & 17.

I have given Peter all the evidence to back up that claim; therefore, I kindly ask you to close this complaint.

The terms and conditions you accepted when registering for an account are non negotiable and apply to all users who play on our platform. 

Best Regards

Casino Days

Thank you for the update Casino Days representative.

Dear loki6064, the casino has provided me with the evidence of the violation of the rules, therefore we believe the blocking of the account is justified. Subsequently, we will reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter