Casinoly - Il ritiro del giocatore è ritardato.

I've been waiting for my payout for 2 weeks! They only say that they have a technical problem and that I will soon receive an email and I get no answer to emails

Warte auf mein Auszahlung seit 2 Wochen ! Die sagen nur das sie ein technisches Problem haben und das ich bald eine email bekommen würde und auf Mails bekomme ich keine Antwort

Hello Onkeldejan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

Hello, I had my account debited directly and I believe that I am also certified. This is my first payout and no bonus. Two days ago I wrote to the supporter again and asked if everything was ok and why it was taking so long (for the 5th time) and the answer was there were technical problems! Then I wrote that it's a pity because I would like to continue playing but under these conditions it's not good! Then she replied that my money will be transferred next week! Suddenly, a little funny.

Hallo, ich habe direkt von mein Konto abbuchen lassen und glaube somit auch Zertifiziert. Das ist meine erste Auszahlung und ohne Bonus. Habe auch vor zwei Tagen wieder mit dem supporter geschrieben und gefragt ob alles ok ist und warum das so lange dauert ( zum 5 mal ) darauf wieder die Antwort es gibt technische Probleme! Dann habe ich geschrieben das es schade ist denn ich würde gerne weiterspielen aber unter diesen Voraussetzungen ist das nicht gut! Dann hat sie mir geantwortet das mein Geld nächst Woche überwiesen wird!! Auf einmal , schon bisschen komisch.

Has done got the money transferred thank you anyway!

Hat sich erledigt habe das Geld überwiesen bekommen danke trotzdem!

Thank you Onkeldejan for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick