Chilli777 Casino - Il giocatore sta lottando per ritirare le sue vincite.

On 4/05/2021 I made a withdrawal request (on CHILLI 777 CASINO) and I am still pending. Support does not respond to me despite several reminders. In chat they tell me that they can't do anything and that I'll get an email when they're done.

Il 4/05/2021 ho effettuato una richiesta di prelievo (su CHILLI 777 CASINO) e sono ancora in attesa. Il supporto non mi risponde nonostante diversi solleciti. In chat mi dicono che non possono fare nulla e che riceverò una mail quando avranno finito.

Dear Mario,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Yes, I have passed KYC and already made a withdrawal.

Si, ho superato KYC e già effettuato un prelievo.

Thank you very much Mario for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mario,

I'm Nick and I'll be helping in your complaint from now on. I would like to ask Chilli777 Casino to join us and help us resolve the player's issue.

No one answers? What's now??

Nessuno risponde? Che si fa??

Then?? How do you proceed? We are over 40 days of waiting

Quindi?? Come si procede? Siamo oltre i 40gg di attesa

Dear Marion,

Unfortunately, we haven't receive any respond from the casino yet. Please note if the casino won't reply within the next 7 days, the complaint will be closed as unresolved which may lead to casino's rating deduction.

It is the worst experience ever. 46 days of waiting at the moment. Support contacted by email at least 10 times without ever receiving a reply. Chat staff who only reply that they do not deal with withdrawals and that I will receive an email when the withdrawal is accepted. Don't play on this platform, it's a scam!

È la peggior esperienza mai avuta. 46gg di attesa al momento. Supporto contattato via mail almeno 10 volte senza mai ricevere una risposta. Personale in chat che risponde solo che loro non si occupano di prelievi e che riceverò una mail quando il prelievo sarà accettato. Non giocate su questa piattaforma, è una truffa!

The complaint will be now closed as the casino remained unresponsive. I'm really sorry that we could not help you more but if you will have any trouble in the future again, feel free to contact us, we will gladly help. The casino can reopen the case anytime if they wish to resolve it, as an unresolved complaint may negatively affect the casino's rating.