CryptoBetSports Casino - Le vincite del giocatore sono state confiscate.

On February 23rd I won $4300.

After that, I applied for a withdrawal, but since the limit for one withdrawal is $1,000, I applied in installments.

However, only the first $1,000 was approved for withdrawal, and the remaining $3,700 was never returned and the casino closed down.

2月23日に4300$の勝利をしました。

その後、出金申請を行いましたが、1回の上限が1000$の為、分割して申請しました。

しかし、出金は最初の1000$のみ承認され残りの3700$は手元に戻ることなくカジノが閉鎖しました。

Dear karuro25,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you contacted customer support at [email protected], as suggested on the casino website?

Have you passed the full KYC verification?

Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

KYC verification is complete.

I requested a withdrawal to the support address, but there was no response.

As for bonuses, I received a bonus from VIP with no wagering requirements.

Free spins are 1$ x 500.

KYC認証は完了しました。

サポートのアドレスに出金の催促をしましたが、全く応じて貰えませんでした。

ボーナスなついてはVIPから賭け条件なしのボーナスを貰いました。

フリースピン1$×500回です。

Please forward me the email you sent to the casino customer support at [email protected]. Thank you for your patience and cooperation.

The email has been forwarded.

Please confirm

メールを転送しました。

確認お願いします

Thank you very much, karuro25, for providing all the necessary information. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of CryptoBetSports Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the player's withdrawal?

I received such an email and tried to reply, but the email came back due to an address error.

Ask the casino for a mailing address

このようなメールを受信して返信をしましたが、アドレスエラーでメールが帰ってきました。

送信可能なアドレスをカジノに尋ねてください

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear karuro25, I have tried to contact the casino but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. I am sorry I could not be of more help on this occasion.

Best regards,

Veronika

Casino Guru Complaint Resolution Center