arcanebet Casino - Der Spieler beschwert sich über illegale Praktiken.

Dear Casino Guru Team since 2019, only casinos with a Swiss license are allowed to offer online games in Switzerland. Arcanebet does not have a license from Switzerland and is therefore illegal. The casino offers its service to Swiss customers and thus violates official Swiss laws with its terms and conditions. Playing for Swiss is still legal. The casino is obliged to reimburse the deposits, otherwise the Swiss supervisory authorities will file a criminal prosecution. I am happy to send you the contact details of the lawyers at the Swiss supervisory authority. thanks

Liebes Casino Guru Team seit 2019 dürfen in der schweiz nur noch Casinos mit einer Schweizer Lizenz online Spiele anbieten. Arcanebet verfugt über keine Lizenz aus der Schweiz und ist damit illegal. Das Casino bietet seinen Service an Schweizer Kunden an und verstößt damit mit seinem AGBs gegen offizielle Gesetze der schweiz. Das spielen für Schweizer ist weiterhin legal. Das Casino ist verpflichtet die Einzahlungen zurück zu erstatten da sonst die Schweizer Aufsichtsbehörden eine Strafverfolgung einreichen. Gerne kann ich ihnen den Kontakt der Juristen der Schweizer Aufsichtsbehörde senden. Danke

Dear Basel999,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with the casino. I've looked into the casino terms and found this:

"We do not intend for anyone to use our services where such use is illegal. The availability of the website does not constitute an offer or invitation by us to use the website in any place in where such use is illegal.

Some legal jurisdictions do not have specific regulations surrounding the legality of online gambling. In other legal jurisdictions there are laws that pertain specifically to this legality. We make no representation or warranty with respect to the legality or otherwise of the access to and use of our services, and the making of deposits to us and receipt of any winnings from us, under any applicable laws. You accept sole responsibility for determining whether your use of the online casino/sportsbook is legal under any applicable laws in your jurisdiction. If you are aware that your use of our services is not deemed to be legal in your jurisdiction, you are not authorized to use your payment card or alternative payment method to complete any transaction."

Please note that is always the player's responsibility to know wheater it is legal or not to play in the casino. The casino can't know ever single country law regarding the gambling there.

Unfortunately, there isn't anything that can be done in this case. Why did you bring up this issue right now? Did they do something unfair directly to you?

Thank you in advance for your reply.

Best regards,

Nick

Hello, that's different in Switzerland.

In Switzerland, providers are only allowed to offer their services with a Swiss license. Askgambler has therefore blocked all casinos and the MGA is also blocking the casinos in Switzerland because the provider can be subject to high penalties. My complaint is justified. The law was introduced specifically for better control and prevention of gambling addiction. The casino violates the law and is therefore liable to prosecution.

Hallo das ist eben in der Schweiz anders.

in der Schweiz dürfen Anbieter nur mit Schweizer Lizenz ihren Service anbieten. Askgambler hat daher alle Casino geblockt und auch die MGA blockt die Casinos in der Schweiz da dem Anbieter hohe Strafen auferlegt werden können. Meine Beschwerde hat seine Berechtigung. Das Gesetz wurde extra für die bessere Kontrolle und Prävention Glücksspielsucht eingeführt. Das Casino verstößt gegen Gesetze und macht sich somit strafbar.

Dear Basel999,

Unfortunately that is not something we can change or do anything with it as it is up to casino who does they accept and up to the player to fully read the terms of the casino and to know the regulations in their own country.

Could you please advise if you have a specific issue with the casino? Did they refuse to pay you out or they did not want to let you play there or anything related issue to you?

Dear Basel999,

Please note that if we won't get any respond from you within the next 7 days, the complaint will be rejected.

Please close the case. Thank you

Bitte schliesst den Fall. Danke

The complaint will be now closed as there wasn't any supporting evidence which we could build the case on.