HILFE benötigt - Getwin Casino

Hi. Desperate for help with an issue with Getwin casino.

Been playing on site for 6-8months and no issues. been paid several times and biggest payout £1700. Had a good run at the end of june and had 2 pending withdrawals, £3400 and £2400. Sent email chasing it, was given the usual reply saying payment will be processed once game play data is received from provider. had sent this response in past and had been paid Played on the 29.06.22 whilst withdrawals were pending. on 01.07.22 they blocked my access to account, no response to previous emails at all! I have not breached any TC's and wondering if there is anything I can do at all?

many thanks

I'm sorry you picked up such an unlicensed casino - not mentioning the UK license.

There are many scenarios and possible reasons why the casino blocked your account, but without a response from the casino - we can all only guess.

I would advise you to submit a complaint, but again we would definitely need to know what is happening with your account now, so in case the casino chooses to ignore us, we'll be unable to help.

Well, it's still better than nothing I guess.

I wish I had a better solution but unlicensed casinos are practically untouchable.

Hi,

Thank you very much for getting back to me. Still no response to any emails, not even a reason as to why they blocked access and not processing withdrawal.

Would appreciate any attempt and you time if you could contact them. Its a guge long shot ! My username is my email.

Many thanks

Hello,

we can't start with the complaint just now, I'm afraid.

First, you must submit your complaint - just click this link:

https://casino.guru/complaints/create

You can copy and paste your first post concerning this issue, it contains useful information. Feel free to add emails or screenshots - if you have any.

After that, the Complaint Team will review the issue and get in touch with you. Sadly, there are lots of players asking for help, and the whole Resolution Center is overwhelmed now.

So I ask you kindly for a bit of patience.

Hello, I would like to know if you were able to withdraw money from get win!! Since I have 30,000 dollars there and I don't know how to withdraw it, could you please help?

Hola , quisiera saber si pudiste retirar dinero de get win !! Ya que tengo 30,000 dólares ahi y no se cómo retirarlo , pudieras ayudar porfa

That's how it always comes out to me

asi me sale siempre

Hey, what seems to be the problem please ? According to the screenshot I can see that everything that is needed is described there, so I probably wouldn't play and wait until the money is gone or until the fee is deducted. I suppose it could take some time to get the money and we give casinos 14 days to resolve the withdrawal. 

However, if nothing changes and you don't receive the money, then you can open a complaint, but I think I would still try to hold out. 

Anyway, how long have you been waiting for the money ?

Hello, I have been waiting for the withdrawal of the money for 3 days, according to the screenshot, I can understand that I have to deposit 10% of what I withdraw!!!! I don't know if you can help me understand!!

Hola buenas , llevon 3 días esperando el retiro del dinero , según en la captura de la pantalla, logro entender que tengo que depositar el 10 % de lo que retiro !!!! No se si tú me puedes ayudar a entender !!

Yes, and it was still the weekend so I would be patient. As for the 10%, my understanding is that the fee is deducted from the amount you withdraw, i.e. $1000, so you don't have to do anything to make the withdrawal successful. 

However, if you have any questions, I would definitely direct them to the casino support and they should be able to advise you or give you guidance if you don't understand something. 👍

Hello, do you know or have played in this betting house, since I don't know if it is fake??? and thank you very much for your real help

hola , conocerás o habrás jugado en esta casa de apuesta , ya que no se si es fake ??? y muchas gracias por tu ayuda de verdad

Hello, have you played or heard about this betting house, GETWIN1.BET ES RUSSIAN SPANISH

Hola , habrás jugado o as escuchado sobre esta casa de apuesta , GETWIN1.BET ES RUSA ESPAÑOLA

Hello. You will find all the information about this casino over here, where our team prepared prepared a full review of it. It looks like the casino operates without an official license, and only 2 users wrote about their experience there. If you look at their safety index, well, it is not good at all, in my opinion.🤷‍♀️

Have you gotten any updates regarding your withdrawal, perhaps?

Hello Romi,

I have exactly the same problem".

As you say, the return on investment is not good. Unfortunately I was not able to see the review but I believe that this casino is a casino that will not pay out the winnings.

These are most likely scammers.

I am trying to withdraw a certain amount and am curious to see, after I have paid in the 10% today, whether the amount will be paid out, but I don't think so.

Best regards

Update2.0

I deposited it, asked if they could check it and then the answer was that I had bet on dubious games and that's why my withdrawal was stopped.

That's pretty sus, but it gets even worse.

They said I could get VIP status and within the next 24 hours I would be paid out all the money (which I supposedly won through dubious bets).

In summary, you can say, stay away! Absolutely do not sign up, it's just a rip-off.

The whole situation doesn't look right to me at all. Sorry about that. I would suggest moving on to a safer casino if I were you.

Unfortunately, our complaint team probably won't be able to help in this case, as the casino is not willing to communicate with us at all.