20Bet Casino - generelle Diskussion (Seite 10)

Hi. We will certainly try to help you, but first, could you please describe the situation in full?

For example, when you submitted a withdrawal request. What does the casino keep writing to you all the time?

It's really hard to give advice when we actually don't know much about the situation. For example, the last user review explicitly mentions that the support, including chat, is slow, ignores the players, and the casino is generally not one of the fastest.

Which would be quite fitting, judging by what you write. Please let us know more details and we will see what can be done.

Ahoj. Určitě se Ti pokusíme pomoci, ale předně, mohl bys tu situaci prosím popsat celou?

Například, kdy jsi zadal žádost o výběr. Co že Ti to vlastně kasino píše pořád dokola?

Ono je opravdu těžké poradit, když vlastně nic moc o situaci nevíme. Například poslední uživatelská recenze vyloženě zmiňuje, že support včetně chatu je pomalý, ignoruje hráče a casino celkově není z nejrychlejších.

Což by docela odpovídalo, soudě podle toho, co píšeš. Dej nám prosím vědět více detailů a uvidíme co se bude dát dělat.

Hello, Casino Guru team!

I'm writing to you with a complaint about the 20Bet online casino because I've encountered a serious problem. I submitted a withdrawal request for €4,000 on March 14 (at 11:00 PM), but since then, my request has remained in "pending" status, even though more than two days have passed.

My account has been fully verified, all required documents have been submitted, and all the site's requirements have been met. However, I haven't received any clear information about when my withdrawal will be processed or what's causing the delay. The casino hasn't given me any precise deadlines and continues to delay a decision.

I was told that the withdrawal request is being reviewed by the finance department and requests are being processed on a first-come, first-served basis, but this is not according to the casino's stated standards, as the website states that the process should take significantly less time.

I consider this a violation of the rules and request your assistance in resolving this issue. Can I count on your support to get clarity on when my funds will be transferred or to help me contact the regulators if the casino continues to be reluctant to resolve this issue?

Thank you in advance for your help!

Best regards,

Denys Synytsia

Hey, if you're only waiting a few more days I wouldn't make a disaster out of it. It was the weekend and that's often the time when casinos don't process withdrawals, so I'm definitely curious how it will go on weekdays. If the finance department is doing a review of the withdrawals then wait. Since you are verified it shouldn't be unnecessarily prolonged and if it is the casino should be able to tell you why. If they fail to pay you out, we give casinos 14 days, then you can rely on us to try to help you. 

But for now, I would hold on and wait to hear back from the casino. 

Can you handle it?