Bet O Bet Casino - generelle Diskussion (Seite 2)

Scam casino, they checked my account, I requested the withdrawal of funds, they blocked me, they kept my money that I deposited and my profit!

Casino fraudulento, verificaram minha conta, solicitei o saque dos fundos, eles me bloquearam, ficaram com meu dinheiro que depositei e mais o meu lucro!

Your account was verified? Were you playing with a bonus or real money only? Have you tried to contact support to know why the account was blocked?

You can file a complaint here: https://casino.guru/complaints/all

Hi, the player SunsetGaze basically asked everything necessary. 

I think that if you believe that you have done nothing wrong, it would be wise to file a complaint on the above mentioned link. 

However, the casino also stated why it blocked the account ? 

I will register the complaint, thank you very much friend.

vou registrar a reclamação, muito obrigado amigo.

Thank you very much for your help, I will register the complaint

muito obrigado pela ajuda, irei registrar a reclamação

Feel free to update us on the progress. Good luck to you!

Hello everyone, I have been trying to withdraw all of my money for more than 3 months.

I deposited 100 dollars, met the requirements of their rollover... then with the real money I continued betting and playing roulette. My balance went up to $1922...when I tried to withdraw the money they only paid me $627...their response was "Please note that we managed to pay you the amount of your deposit, it was a risk department decision"

With the remaining balance ($1295) I continued betting on roulette and other online casino games and my balance rose to $1522

They don't want to pay me $1522, that is... my withdrawal request has not been processed yet... And when I send emails they only know how to answer this: "Please note that your account is under investigation by the Risk department. .. "

My account is fully verified and they have no argument for not wanting to pay me my fair winnings (for sports betting and online casino)

From now on, I mentioned that they limited me in sports betting (I couldn't bet more than 2 dollars). But they did and still let me use the casino.

Hola a todos, llevo más de 3 meses intentando retirar el total de mi dinero.

Ingresé 100 dólares, cumpli los requisitos de su rollover ... luego con el dinero real seguí apostando y jugando a la ruleta. Mi saldo subió a $1922 ... cuando intenté retirar el dinero sólo me pagaron $627 ... su respuesta fue "Tenga en cuenta que logramos pagarle el monto de su depósito, fue una decisión del departamento de riesgos"

Con el saldo que quedó ($1295) seguí apostando a la ruleta y otros juegos de casino online y mi saldo subió hasta $1522

Son $1522 los que no me quieren pagar, es decir... mi solicitud de retiro no procesa aún... Y cuando envio correos sólo saben responder esto : "tenga en cuenta que su cuenta está bajo investigación por parte del departamento de Riesgos... "

Mi cuenta está totalmente verificada y no tienen argumento alguno para no querer pagarme mis ganancias justas (por apuestas deportivas y casino online)

Desde ya comentar que me limitaron en las apuestas deportivas (no podia apostar más de 2 dólares) . Pero si me dejaban y me siguen dejando usar el casino.

Hi, I'll start by saying that this was not the best choice of casino, as its safety index is quite low.

However, according to what I've heard, you are verified and your account is currently under investigation. Did the casino at least tell you approximately when it should end and let you know ? Apparently they are checking gamplay or something like that so you will have to be patient. 

Anyway, did you play with any bonus at the beginning when you said you had to meet the conditions ? 

However, since it's been 3 months I wouldn't think too much and open a complaint here on this link and our team would try to help you somehow. 

Do you think you'll go for it ?

Hello

I appreciate your support and response

a.The casino only tells me "While we understand your desire for information, we would like to inform you that we cannot provide a specific time frame for the completion of an investigation."

b. Yes, I met all the bonus requirements. I complied with all its terms and conditions. Then the money I won... I earned it by betting on sports betting and online roulette.

Finally, I wrote an email to Curacao Gaming and they responded to me with the following:

"Dear Sir/Madam,

We are in receipt of your email.

Please fill out the attached form. Also please include all emails, chats or any correspondence that supports your issue. We also need a certified copy of your government issued ID/address verification.

We also require a copy of the source of funds to place wager as per the AML policies.

Once we receive the information we will contact our Licensee.

Regards,

Gaming-Curacao.com

Thank you again for your response and help.

Hola

Agradezco tu soporte y respuesta

a.El casino sólo me dice " Si bien entendemos su afán por obtener información, nos gustaria informarle que no podemos proporcionar un plazo especificio para la finalización de una investigación"

b. Si, cumpli con todos los requisitos del bono. Cump´li con todos sus terminos y condiciones. Luego el dinero que gané... lo gané apostando en apuestas deportivas y en la ruleta online.

Por último, escribi un Correo a Curacao Gaming y me respondieron lo siguiente:

"Dear Sir/Madam,

We are in receipt of your email.

Please fill out the attached form. Also please include all emails, chats or any correspondence that supports your issue. We also need a certified copy of your government issued ID/address verification.

We also require a copy of the source of funds to place wager as per the AML policies.

Once we receive the information we will contact our Licensee.

Regards,

Gaming-Curacao.com

Agradezco nuevamente su respuesta y ayuda

Thank you also for your reply. So you've passed it on to the licensing authority from what I can see. Did you give them everything they asked for? I'd be quite curious to know when and what they'll write you off. 

As for the questions answered, I understand that if the casino is still investigating, they can't tell you anything specific yet so they don't confuse you unnecessarily, and they can't give you a timeframe, even though it would be important to me. It is essential that it does not take them several months, but at least they could give you some kind of reassurance. 

Therefore, the only thing we can do at the moment is to wait and hopefully the casino will get back to you soon with the result. If not, you can use our free feature which I have already mentioned and given you a link to it - complaint, as an alternative, you can wait for the authority to write you back. 

If you have any news, be sure to let me know. 

I'll keep my fingers crossed. 🤞

Hello

I'm going to send the documentation, although it seems strange to me that they ask me for "copy of the source of funds to place"... when my deposit was only 100 dollars. But I think I will

Thank you very much anyway, I will write my complaint in the link you gave me. Because it's been more than 3 months, it's too long for me and I always get the same emails: "Please note that your account is under investigation by the Risk department..."

Hola

Voy a enviar la documentación, aunque me parece raro que me pidan "copy of the source of funds to place" ... cuando mi depósito fue de sólo 100 dólares. Pero creo que lo haré

Igual muchas gracias, escribiré mi queja en el link que me diste. Porque han pasado más de 3 meses, es demasiado tiempo para mi y siempre me responden los mismos correos ""tenga en cuenta que su cuenta está bajo investigación por parte del departamento de Riesgos..."

Update:

I filed my complaint but I could not upload all the files and evidence (It said that there was an error and that the file could not be uploaded)

How could I do it?

Actualización:

Presenté mi queja pero no pude subir todos los archivos y evidencias (Decia que habia un error y que no se podia subir el archivo)

Cómo podría hacer ?

Well, thanks for the update from your side. 

Regarding the complaint, try to post evidence if you can only post 3 in one post and then write a new one with another three and so on. 

I also think it's right if you send them what they want and hopefully it will all be over soon and you will know the result. 

I wish it will be fair and you can tell me whatever new things you find out.