Casino Zeus, Kassierer Nicolás Cremaschi Betrüger

Good afternoon community, I am going to tell you that I had a bad experience with an ATM, which had been doing well, but last Friday I made a transfer which never credited me with the chips and blocked me, Zeus casino support still does not give me a solution, what appears to you the person who loads the balance in the account does not want to give me exactly all the information, did someone experience the same thing or were they able to solve it?

Buenas tardes comunidad, paso a comentarles que tuve una mala experiencia con una cajero, el cuál venía cumpliendo bien , pero el día viernes pasado le hice una transferencia la cual nunca me acreditó las fichas y me bloqueó, soporte de casino Zeus sigue sin brindarme una solución, eso que les figura la persona que carga saldo en la cuenta no me quieren brindar exactamente toda la información, alguien le pasó lo mismo o pudieron solucionar?

Hello there.

I need to say I could use a further explanation, simply because I feel I do not follow events very well.

Could you describe the issue step by step preferably using a timeline, please? Just explain chronologically if you can.

I also tried to find the casino in our database but failed. Is it possible to send a link, perhaps?

The same thing happened to me with the cashier LUCAS GALVAN who kept $20,000 and never credited it to me. The casino has no support and no one takes charge

Lo mismo me pasó a mí con el cajero LUCAS GALVAN que se quedó con $20.000 y nunca me los acreditó. El casino no tiene soporte y nadie se hace cargo

Hi, does this mean that you won and failed to withdraw your money or you deposited and your funds were not credited to your player account ? 

However, could you post a link to the casino, as I don't see any such casino in our database ?  

I will wait for the answer.

Hi, did the casino say why your withdrawal has been under review for so long ? What does support say ? It seems like an extremely long time to me, so that's why I'm asking.

However, I see that you managed to open a complaint even though we don't have the casino in our database, for which I commend you. 

Thank you also for the link, which will surely be useful for our data team to do a review of the casino. 

Anyway, if you have any new information would it be possible to let us know ? I think it will be useful for other players as well, as I see that you are not the only one who had a similar problem. I hope everything will be solved and you will get your money. 

I understand that waiting without some result and a relevant answer is certainly difficult. 

However, I think you did the right thing by filing the complaint. Nevertheless, it looks like we will have to wait a little longer and our team will try to do everything possible in the meantime to resolve the case in a fair way. 

Anyway, if you hear anything new, be sure to let us know. I will be waiting.

Hello guys can i withdrew the money if i win

You're welcome. However, I noticed that Veronica has already written you back in your complaint. Would it be possible to look into it and reply to her ? Just click here and do so. 

I hope everything will be resolved without any problems.

Hi, what casino are you playing at that you want to withdraw money from ? It will be important to verify in the casino when you make your first withdrawal. 

Anyway, tell me a bit more about it so I have a better overview. 

The same thing happened to me with casino zeus

How do I do it?

Me pasó lo mismo con casino zeus

Cómo hagooo?

Hi, does this mean that your account has been blocked and you can't withdraw your money yes ? Support also wrote you why it happened and what was the reason ? How long has your situation been going on ? 

Let me know.

It's like that. I made an account with the ATM. He paid me 80 thousand pesos, he paid me 30 thousand pesos and 40 thousand pesos. 1 week ago I earned 527 thousand pesos and he blocked me from WhatsApp. Support tells me that my case is under review with the area in charge. The strange thing is that when I ask for a photo of the account, support sends me and the cashier hasn't withdrawn the balance from the account yet.

Es así . Yo me hize una cuenta con el cajero. Me pago 80 mil pesos , me pago 30 mil pesos y 40 mil pesos. Hace 1 semana le gane 527 mil pesos y me bloquio de wasap. Soporte me dice que mi caso está en revisión con el área encargada. Lo raro es que cuando le pido foto de la cuenta soporte me manda y la cajera no retiro el saldo de la cuenta todavía

Exact . The strange thing is that the cashier paid me 3 times. And now that I beat 527 of mine, I'm blocked. Support says that it is being attended to by the area in charge. And the balance is still in the account

Exacto . Lo raro es que la cajera me pago 3 veces . Y ahora que le gane 527 mío me bloquio. Soporte dice que está siendo atendido por el área encargada. Y el saldo sigue en la cuenta

Exactly 1 week ago this happened to me

Exactamente 1 semana hace que me paso esto

Sure and since then you don't have any new information about your withdrawal and blocked account yes ? 

As far as the withdrawal is concerned, we give casinos 14 days to resolve such process. However, if you have an account blocked for no reason and the casino has not given you any explanation, then I would recommend filing a complaint here. 

If you have any updates, feel free to let us know. I'll be waiting.

Yes, unfortunately I saw your complaint and the team couldn't help more. This casino has a pretty low safty index and I would be very careful before depositing here. I don't think that will happen in your case, though, as you've certainly learned your lesson. 

As for the casino's response, I don't want to be negative, but I don't think you'll get one since it's been three months. Have you tried contacting any relevant legal authorities ? 

Hello, good evening, on December 7, 2023, I won 2 million and when I requested a withdrawal, the guy blocked me. I talk to support every day and he says that it is under review at casinozeusvip, therefore, support does not take care of anything. I don't know what you are doing. Give me my money back, the ATM continues operating normally and doing the same thing. I imagine the person the ATM is called MARIANO NICOLAS LUNA GUERRERO DNI: 41854992 and he works with this cell phone +54 9 11 6497-3409.. I have a capture of everything, I made the complaint in a proper prosecutor's office, I think I would have to take up business with this casino since we are very scammed

Hola buenas noches el 7 de diciembre 2023 gane 2 millones y cuando pedí retiro el chico me bloqueó hablo a soporte todos los días y dice que está en revisión en casinozeusvip por lo tanto soporte no se hace cargo de nada ya no se que haces para que me devuelvan el dinero el cajero sigue operando normalmente y haciendo lo mismo me imagino a persona el cajero se llama MARIANO NICOLAS LUNA GUERRERO DNI :41854992 y trabaja con este celular +54 9 11 6497-3409.. tengo captura de todo hice la denuncia en una fiscalía como corresponde yo creo que tendría que tomar asunto con este casino ya que somos muchísimo los estafados

Hey, that's quite a long time to wait for your money. Was your casino account verified or not ? You have uploaded quite a large amount and so the casino has also told you why you don't have your money yet ? 

I can suggest you to open a complaint with us on this link if you are interested. If you would like more information on how this whole process works, you can find out more by clicking here. 

However, if you have something new since you said you've filed a complaint elsewhere, be sure to let us know how it goes, because I think it might be useful for other players as well. 

Hello Lucas, I have been having the same situation for 1 month. Could you solve it? They tell me exactly the same thing and I talk to support literally every day.

Hola lucas, estoy con la misma situación hace 1 mes. Pudiste resolverlo? Me dicen exactamente lo mismo y hablo literalmente todos los días al soporte.

Hello, the same thing happened to me. For two months I have been complaining to the ATMs that they blocked me. I've been complaining to support for a few weeks and every day they tell me that they don't take care of it and that we have to wait. The money I earned has already been devalued by 50%, I'm really very tired 😭

Hola, me pasó lo mismo. Hace dos meses estoy reclamándole a los cajeros que me bloquearon. Llevo algunas semanas reclamando con el soporte y todos los días me dicen que ellos no se ocupan y que hay que esperar. El dinero que gane ya se devaluó un 50%, realmente estoy muy cansada 😭