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Hi guys, I am writing here because I found myself having a problem with a non-aams online casino and I was advised to contact you. well. But I hadn't read the reviews.

Then the first experience went well, I won a registered deposit and I was paid the winnings. after that I lost several money, then I replayed the other day, I won and they are not making me withdraw the money, asking for the photo of the credit card, which had already been verified in the past. Now I have sent everything they asked me, but they have not answered me for two days, I state that they had always been very fast and very fast in the past for many other questions also to respond to emails. Meanwhile, which maybe I should have done before, I read the various reviews and I see that many, too many have the same problem ... help or I hope it is not a scam ...

Salve ragazzi , scrivo qui perchè mi sono ritrovato ad avere un problema con un casino online non aams e mi è stato consigliato di contattare voi.Premetto che prima di essermi registrato al casino avevo guardato proprio presso questo amico sul vostro sito la valutazione ed era valuitato bene. Ma non avevo letto le recensioni.

Allora la prima esperienza è andata bene , registrato depositato giocato vinto e mi è stato pagato la vincita. dopodichè ho perso diversi soldi , poi ho rigiocato l'altro giorno , ho vinto e non mi stanno facendo ritirare i soldi, chiedendomi la foto della carta di credito , che era gia stata verificata in passato . Ora io ho mandato tutto cio che mi avevano richiesto , ma non mi rispondono da due giorni , premetto che erano sempre stati celerissimi e velocissimi in passato per tante altre questioni anche a rispondere alle mail. Nel mentre , cosa che forse avrei dovuto fare prima mi sono letto le varie recensioni e vedo che in tanti, troppi hanno lo stesso problema... aiutoo spero non sia uno scam...

Hello,

it's great that you find us. I think it's good to know the casino, so can you name it, please? I'd like to check its reputation and complaints to get some basic insight.

In general, I can say that account verification may occur more than once, it just depends on the casino's approach. Always try to cooperate and give the casino some time to process it. We, for instance, allow casinos 14 full days to check the account and send the winnings to the player.

This KYC can take even a week in necessary so I would not say that 2 days is a disaster at this point.

The employees just need some time to go through all documents and probably compare these with the ones from the previous verification, it takes time. Some casinos allow players to see which documents are already accepted and which are not, sadly, it's not a common standard, but you can try to ask the live chat about it.

Kindly let me know the name 🙂.

Hi darling, the mess in question is Mystake.

Ciao cara , il casino in questione è Mystake .

Hello and thank you.

I'd say that according to our review, this casino is decent and when it comes to the "troubles with verification" or delayed payment, those are the most frequent issues according to the complaint database.

Two cases except for 2 were successfully resolved in the past and it makes me think that the casino is probably lacking better organization when staff is in hurry 🙂. It happens. Anyway, to make sure that everything will be in order, kindly update me frequently on how things go. If we get the feeling that something is wrong, there is always the complaint you can submit. 🤞

It's Friday, so I'll check on you on Monday, ok?

So, I'll update as I got liquidated today. Yesterday I managed to receive the email in response to the release of the documentation, they asked me for further documentation, luckily everything was fine, they authorized the same evening and further verified the credit card ... I can feel fully satisfied, apart from the chat that are not very reassuring for how they respond I think it is a good casino.

Allora , aggiorno dato che sono stato liquidato oggi stesso . Sono riuscito ieri a ricevere la mail di risposta al mi rilascio della documentazione, mi hanno chiesto ulteriore documentazione , andava per fortuna tutto bene , hanno autorizzato la sera stessa e verificato ulteriormente la carta di credito... mi posso sentire pienamente soddisfatto , a parte la chat che sono poco rassicuranti per come rispondono credo che sia un buon casinò.

Oh, that's great if I may say. 👍

Yet the winnings are on the way at the moment, right? Kindly let me know when arrives.

Providing a good, supportive, and cozy live chat is key to making customers satisfied I'd say, let's hope they knew that too 🙂

for payments are very fast, even the first time I was surprised, cmq made yesterday at 9 pm the request for withdrawal, after receiving the ok from the team for the verification of the documents, the money arrived this morning ... let's talk more than 1500 euros

per i pagamenti sono velocissimi, anche la prima volta ne ero rimasto sorpreso, cmq fatto ieri alle 21 la richiesta di ritiro, dopo aver ricevuto l'ok da parte del team per la verifica dei documenti, arrivati questa mattina i soldi...parliamo di più di 1500 euro

That's an interesting showcase 🙂!

what payment option did you use, please?