Librabet Casino - generelle Diskussion (Seite 3)

Hi, did the casino tell you why they confiscated your money? I see that there is probably a investigation process going on when they check your account, so maybe it's just a temporary situation and they check your gameplay or something else. Was it necessary for you to send documents to the casino or not? I think I would try to wait a few more days and if you don't hear back from the casino, then I would recommend filing a complaint with us and our team will try to find out everything we need to know.

What do you think? 

Thank you, I have already spoken to them and they tell me that in the next few days they will put the money in my account. My question is how long has it taken? It has been 8 days.

Gracias, ya he hablado con ellos y me dicen que en los próximos días me ponen el dinero el la cuenta. Mi pregunta es tanto tiempo?han pasado 8 días

It was an internal error. The system said that it was due to inactivity, which logically the manager told me was incorrect because I played until the day they took the money from my balance.

Fue un error interno. El sistema decía que po inactividad que lógicamente el gerente me ha dicho que eso es incorrecto pq yo he jugado hasta el día que me sacaron el dinero del saldo

Hmm, then I would be interested to know how long it should take, since they themselves said it was basically their fault. If nothing changes by the end of the week, be sure to let me know and we'll see what can be done. 

A scam?

Una estafa?

The most usual initial tought, right? Well, I have to say the situation is pretty weird.

I also saw you have been waiting quite some time for the money to come back to the account. Has anything changed, please?

Do tell us, so we can try to do something for you.

All solved

Todo solucionado

Did the casino tell you something about it or did it resolve itself somehow? Alternatively, was it just waiting for the error you mentioned to be resolved? 😉