Rakoo Casino - generelle Diskussion (Seite 4)

I'd ask why you didn't come in sooner and let us know, and we'd try to help you. Do you have any screenshots or evidence that would help you now ? In cases like this I would recommend you to file a complaint with us but since it's been a few months and you don't know how your account is doing I don't know how it would turn out. It's your money you lost and if you haven't got any reasonable reason, then it doesn't seem fair to me. 

So let me know where you stand please. 

I already filed a complaint with you guys. There were 2 reason The other reason they didn’t wanted to approve my withdrawals without giving me a valid reason. I already accepted as a loss since I gambled the money away knowing they won’t approve it. But yeah I didn’t had any acces to my account and them ignoring me it’s hard to have some of kind proof to provide

Oh, I'm so sorry, I can see why we couldn't help you. If you lost your money in the end out of frustration, then there's basically nothing to save. In cases like this, even though I know it's difficult, you have to just keep your head cool and leave the money alone and wait if our team can resolve the situation. 

But after this whole incident, at least you know where you probably don't want to play anymore and your experience can be useful for other players. 

I hope you won't come across anything like this again and that everything will be better. 😕

Hello, I checked after several attempts and when I finally managed to withdraw, they blocked the account and said that it violated the casino's terms and I could not recover my deposited money.

Ola fiz a verificação depois de varias tentativas ai quando finalmente conseguir sacar eles bloquearam a conta e falaram que infringir os termos do casino e nao poderia reaver o meu dinheiro depositado

Okay, and did they say what specifically you violated ? I think there should always be some kind of explanation, because if they take your money just like that, it's not right. 

I will wait for the answer. 

That's right, they made it very difficult to verify the account, when I finally managed to verify it, I asked for the withdrawal the next day, the account was blocked, I entered the chat, they told me that I violated the terms and that I couldn't get my money back

isso mesmo colocaram muita dificuldade para verificar a conta quando finamente consegui verificar pedi o saque no outro dia conta bloqueda entrei no chat me disseram que violei os termos e que nao poderia reaver meu dinheiro

Okay, so if they didn't tell you anything specific that you violated and it's just this general, then I would probably proceed to step number two and open a complaint with us. Our team will try to help and find out what's going on. 

Just click here on this link ⬅️

Do you think you'll go through with this process ?