Rolletto Casino - generelle Diskussion (Seite 2)

at first i checked the account as usual i made an amount and tried to withdraw via pix, i couldn't do it i was told i would only get it via btc, eth, ok i did the procedure and withdrawn, now i tried a second withdrawal because my balance was high they again denied by pix and they said it would be possible by btc or eth again I did the procedure, they denied and asked me to send a photo with paper written my login, full name, date and name of the site, I did they replied that the verification was ok, I tried to withdraw again, again they denied the withdrawal the way they chose me to do it, they said I needed to send a video saying in English my name, company name, date and login, I did and sent it they denied it again, now I'm waiting for contact via email.

no começo eu verifiquei a conta como de costume fiz um valor e tentei sacar via pix, não consegui me disseram que so conseguiria via btc, eth, ok fiz o procedimento e saquei, agora tentei um segundo saque pois meus saldo ficou alto eles novamente negaram por pix e disseram que seria possivel por btc ou eth novamente fiz o procedimento, eles negaram e pediram que enviasse foto com papel escrito meu login, nome completo, data e nome do site, fiz responderam que estava ok a verificação, tentei novamente sacar, novamente negaram o saque do modo que escolheram que eu fisesse, disseram que precisava mandar um video dizendo em ingles meu nome, nome da empresa, data e login, fiz e enviei eles negaram novamente, agora estou aguardando o contato via email.

Hello, I'm so sorry you're having such difficulties. It's very tedious and tiring. Let us know what they answer you, please. In case you would struggle for a long there is an option for you to submit a complaint on our website. I could see you haven't any up to now. We allow casinos 14 full days to proceed with the KYC and the withdrawal. There you can describe the situation and difficulties with all details. Some of our complaint team representatives will take care of you. Hope we can help you in case it's needed.

This site now scammed me too. for $14k. I broke no rules, verified everything they asked for. Deposited $3k, won 11k profit. Now when I try to withdraw they don't let me. It's been 2 months they've been "investigating" and now claim I use multiple accounts - which is obviously bullshit and false. I only ever used one account, my own. Did anyone get anything resolved with these guys?

Hello,

I'd say that according to the solved complaints, there is some kind of cooperation with this casino:

If you are sure that you have not done anything wrong, you should submit the complaint as well, our team will investigate and try to clear things out.

Will you do that?

Hello I’m having problems with withdrawal from this site although I withdrew from my account last week and now it’s been rejected

Hello there.

Have you asked the support? Can be only a temporary technical issue, though it would be best to ask the casinos directly.

Has anything changed since your last successful withdrawal? Did you choose the same payment option?

Try that and let us know, please.