MyStake Casino - Der Spieler fordert eine Rückerstattung an.

Good morning

the casino claims to be able to offer its service legally in Switzerland and always shifts the responsibility onto the player.

I sent the casino the confirmation from the Swiss supervisory authorities that the casino illegally offers its services in Switzerland.

the refund request is always rejected.

Guten morgen

das casino behauptet legal in der Schweiz seinen Service anbieten zu dürfen und schiebt die Verantwortung immer auf den Spieler.

dabei habe ich dem Casino die Bestätigung gesendet von den Schweizer Aufsichtsbehörden dass das Casino illegal seine Dienste in der Schweiz anbietet.

die Anfrage der Rückerstattung wird immer abgewiesen.

Hello Basel999,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in this casino? How much did you deposit in total? Did you ever withdraw from this casino and if yes how much?

Please note that I've checked the casino's terms and conditions and there is no restriction for Switzerland, therefor you are allowed to register there. If there is any law in your country which wouldn't allow you to play there, it is your responsibility to know about it, otherwise you are free to play there.

Looking forward to your answer.

Regards,

Nick

Hello, in our country Switzerland there is a bet against the foreign casinos not against the players.

the license of my stake is illegal!!! Thus, the company is not allowed to allow Swiss players.

it is a special set what is against the companies not against the players!!!

I can send you the confirmation via email that the provider is illegal.

I deposited around €800 and didn't receive any payout.

mystake is part of Santeda Limited and I received the money back from other Santeda Limited casinos based on the report.

Kind regards

Guten Tag in unserem Land Schweiz gibt es ein gesetzt gegen die ausländischen Spielbanken nicht gegen die Spieler.

die lizens von my stake ist illegal!!! Somit darf das Unternehmen keine Schweizer Spieler erlauben.

es ist ein besonderes gesetzt was gegen die Unternehmen ist nicht gegen die Spieler!!!

ich kann ihnen gerne die Bestätigung via email senden dass der Anbieter illegal ist.

ich habe rund 800€ einbezahlt und keine Auszahlung erhalten.

mystake ist Teil von Santeda Limited und von anderen Casinos von Santeda Limited habe ich das Geld zurück erhalten aufgrund der Meldung.

mfg

Dear Basel,

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand that you are concerned, but, unfortunately, we’re not in position to help you. If you want you can try to contact directly the authorities.

If there is anything else, I could do for you, do not hesitate to contact me, otherwise I will be forced to reject this complaint. Thank you for your understanding.