Need For Spin Casino - Die Auszahlung an den Spieler verzögert sich

I submitted three payout requests of 500.00 euros each on Saturday (05/27/2023).

The verification was successfully completed on Monday (05/29). A payout was made on May 30th. approved prompted. The two other withdrawal requests have not been processed to date.

Another payment request in the amount of 500.00 euros from 30.05. was also not processed.

The chat informed me that they do not know when the withdrawal will be processed.

Ich habe drei Auszahlungsanträge in Höhe von jeweils 500,00 Euro am Samstag (27.05.2023) gestellt.

Die Verifizierung wurde am Montag (29.05.) erfolgreich abgeschlossen. Eine Auszahlung wurde am 30.05. genehmigt veranlasst. Die zwei weiteren Auszahlungsanträge wurden bis heute nicht bearbeitet.

Ein weiterer Auszahlungsantrag in Höhe von 500,00 Euro vom 30.05. wurde ebenfalls nicht bearbeitet.

Der Chat teilte mir mit, dass man nicht wisse, wann die Auszahlung bearbeitet wird.

Dear Tobiego,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tobiego,

Have you received your withdrawal from the casino yet?

Hello,

I have received the payment in the meantime. Many thanks for the support.

Hallo,

die Zahlung habe ich zwischenzeitlich erhalten. Vielen Dank für die Unterstützung.

Dear Tobiego,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru