OXI Casino - Der Spieler kämpft im Casino mit dem Selbstausschluss.

This casino doesn't have any responsible gambling options. They keep reopening my account despite asked them to self exclude me forever.

Dear soccer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OXI Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify the reason for closing your account?
• Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

Dear soccer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize for the late reply.

Could you please send me the original self-exclusion request you sent to the casino before your account was reopened? I apologize for the inconvenience.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.