Ra Casino - Der Spieler hat Probleme bei der Verifizierung seiner Bankdokumente.

Hello, I have 39 euros left and I want to verify my account. The casino refuses to accept my bank documents and demands an "official" document from the bank! Several other casinos have accepted the same documents without any issue!

Hej, jag har 39 euro kvar och vill verifiera konto. Ra casino vägrar acceptera bank dokument och kräver "officiellt" dokument från banken! Fler olika casino har accepterat samma dokument utan problem!

Hello BorisO,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ra Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, I have sent other documents such as passport and proof of address, this was approved immediately and just as quickly Ra Casino refused to accept documents with bank details/iban number (2 documents!) and wants "official" proof from the bank.

I have saved the same document in my computer and not a single rejected similar document, I don't understand what they want?

Hej, jag har skickat andra dokument som t.ex pass och adressbevis, detta godkändes omgående och lika fort Ra Casino vägrade acceptera dokument med bankuppgifter/iban nummer ( 2 st. dokument !) och vill ha "officiellt" bevis från banken.

Samma dokument har jag sparat i min dator och inte en enda avvisade likadan dokument, förstår inte vad vill dom ha ?

Now it looks like all my documents are approved and tomorrow my money will probably be in my account.

Will get back to you tomorrow, Boris

Nu ser det ut att alla mina dokument är godkänt och imorgon troligen kommer mina pengar på konto.

Åtekomer imorgån,Boris

Money is in the bank account and the case can be closed.

Thanks CasinoGuru for your help!

Pengar är på bankkonto och ärende kan avslutas.

Tack CasinoGuru för hjälp!

Dear BorisO, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru