Duxcasino - Il deposito del giocatore non è mai stato accreditato sul suo conto.

Hello on 01 Apr 2022, 18:21 I made a deposit of 40 euros which was deducted from my bank account. But not transferred to the casino. After countless attempts to write to support, nothing has happened so far. Each support told me something different. A support even said it's up to my deposit limit which I made after the deposit and anyway still had 100 euros free XD. So a mega excuse that is not true. There is also a VIP system where you get bonuses. I asked 2 times for support to turn it on. It was always set to on. (I still have the caht history). Today I wrote again and they said I issued it today at 6:33 p.m. and I was at work at that time XD. I don't care about the bonus but just a small example. I'm talking about the deposit. LG Daniel B***

Moin am 01 Apr 2022, 18:21 habe ich eine einzahlung von 40 euro getätigt diese wurde von meinem Bankkonto abgezogen. Aber nicht ins casino übertragen. Nach zahlosen versuchen mit dem Support zu schreiben ist bis jetzt nichts passiert. Jeder Support sagte mir was anderes. Ein support sagte sogar es liegt an meien einzahlungs limit welches ich nach der einzahlung gemacht habe und die Sowieso noch 100 euro frei hatte XD. Also eine mega ausrede die nicht stimmt. Auserdem gibt es ein VIP system wo man bonuse bekommt. Ich habe 2 mal denn support gebeten ihn anzuschalten. Es wurde immer auf an gestellt. ( Ich habe selbst den Caht verlauf noch). Heute schrieb ich wieder an und die sagten ich habe es heute um 18:33 ausgestellt wobei ich zu dieser zeit bei der Arbeit war XD. Mir ist der bonus egal aber nur ein kleines beispiel. Mir geht es um die Einzahlung. LG Daniel B***

Dear Danielbak65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Danielbak65,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.