Apuesta Gana Casino - discussione generale (pagina 2)

I haven't received it yet because I have been waiting for the money for a week today I spoke to support they told me they canceled the withdrawal but the cancellation money was not reflected in my account I told them just let me withdraw they say that I can withdraw as many times as I like at the time whatever I want but I have been trying to withdraw since Sunday and it won't let me get an error I told them about it oh support but the only thing they always do is tell me to come back in 72 hours

Aun no lo recibo pues tengo una Semana esperando el dinero hoy hable con soporte me dijeron cancelaron el retiro pero no se me reflejo el dinero de la cancelación en mi cuenta les dije solo me dejen retirar dicen que yo puedo retirar cuantas veces guste en el momento que yo quiera pero tengo desde el domingo tratando de retirar y no me deja me sale error se lo comente ah soporte pero lo único que hacen siempre es decirme que vuelva en 72 horas

In this case, I would probably think about a complaint if you can't get anywhere with your withdrawal. We give casinos 14 days to sort this out, but if you can't enter your withdrawal and the only thing the casino advises you when it throws you an error is that you have to come back in a couple of days, it's not right. Also, you haven't gotten anywhere in all that time so I'd go for it. 

What do you think? 

I honestly have no idea where I can file a complaint today I came back ah support ah see what response they had and they told me they will try on Wednesday

Sinceramente no tengo idea de donde puedo presentar una queja hoy volví ah soporte ah ver que respuesta me tenían y me dijeron que intentará el día miércoles

Sometimes it lets me make the withdrawal but it doesn't arrive when I consult with support they tell me it is in verification oh in process oh if days pass even a week and then they tell me that it was canceled by the provider and they return it to me oh my casino account and ps It's of no use to me, what I want is for it to be reflected in my bank account, not again in the casino.

Aveces me deja realizar el retiro pero no me llega al consultar con soporte me dicen esta en verificación oh en proceso ah si pasan días incluso una semana y luego me dicen que fue cancelado por el proveedor y me lo devuelven ah mi cuenta de casino y ps no me sirve de nada lo que yo quiero es se refleje en mi cuenta de banco no de nuevo en el casino

Today I let myself make a withdrawal but I get the legend NOT_MERCHANT_FUNDS

I mean I'll have to spend another week and a half before they end up canceling the withdrawal and returning it to my casino account because (they don't have funds)

Hoy me dejo hacer un retiro pero me sale la leyenda NOT_MERCHANT_FUNDS

Osea que tendré que pasar otra semana y media para que terminen cancelando el retiro y me lo vuelvan ah regresar ah mi cuenta de casino por que (no tienen fondos )

Well, in that case, the complaint I was talking about, you can file it with us. 

Just click here and you can submit it. ⬅️

Our team will try to help you and I firmly believe that you will see your money eventually.

I understand that if the verification is in progress you will not be able to withdraw your money until everything is in order, but if it is still something else why you will not get the money it seems strange to me and that is why our team will investigate and ask you various questions.

Are you going to go ahead and file a complaint ?

Yes of course I will continue

Si claro seguiré adelante

When you want to specify the problem, the message is deleted, oh yes, how do you want me to file a complaint 👍

Al querer especificar el problema se borra el mensaje ah si como quiere que presente una queja 👍

Are you perhaps having a specific issue when trying to submit the complaint?

To me, it seems like your written text is getting erased while typing.

Your browser add-ons and additional translators are causing this issue.

If this is the case, try opening the link in incognito mode or going to your browser's settings and turning off all translators. Eliminating any tools that have an impact on the text is the goal.

Our forum is rather unique, equipped with an in-built translator, so it does not matter what language you use, others will see the text automatically translated based on their own language preferences.

As a result, other translators are messing with this feature too often, preventing members from typing freely.

Tough, I'm not 100% sure this is the case, I'll be here for your reply.

What happened to my complaint? A week has passed and the response time has expired and they haven't told me anything.

Que paso con mi queja ya pasó una semana y se ah terminado el tiempo de respuesta y no me han dicho nada

As you may see, there is a timer situated in the upper right corner of the screen (probably looks different for mobile devices), it now says "waiting for the player to reply".

For now, it's your turn. Please update Nick when you can. Thank you.