Bounty Casino - discussione generale (pagina 2)

Where have I seen this guy before? Ah, this is the one who writes either 120k or 35k was stolen from him. Then he copy-pastes the canvas about verification))) If you really won this money, then just don’t play. Are you some kind of idiot? Be patient. And if they don’t pay in half a year, you will bury them with this. for example, by rolling out a screen with the date of application for verification and the response of admins, about 7 days. But just decide what you're complaining about. And then I started to think that you are a fake))

Где то я этого парня уже видел. Аа, это тот, который пишет то у него украли 120к то 35 к. Потом копипастит полотно про верификацию))) Если ты реально эти деньги выиграл, то просто не играй. Ты же не лудик како-то? Потерпи спокойно. А если через пол годика не выплатят, ты этим похоронишь их. например, выкатив скрин с датой обращения за верификацией и ответапми админов, про 7 дней. Но только определись, на что жалуешся. А то я уже начал думать, что ты фейк))

I hoped that the issue would be resolved and they would help me return the money, due to the lengthy verification of the account. But the casino took my money. This casino should be flagged as a scam!!!

If you do not believe my words, I can give the data for authorization. Your experts will see it for themselves. Check out this information! I will give you a password and login so you can check my account information.

The fact is that on December 26 I made 4 bets on sports, for a total of 200,000 rubles, of which 2 bets were won, but I still can’t get the money. bets are fully settled, This information is also displayed in the history of all casino games, in my account. There, the rates are clearly set, but the money is not credited to the game account.

As you can see from the winning bets, which are displayed in green, I made 4 bets of 50 thousand rubles on December 26th. After that, the balance amounted to 30 thousand rubles, I completely lost this money in the amount of 30 thousand, but I was not upset, because I was counting on winnings from sports betting. As a result of the match, I should receive a total of 130,500 rubles. But the money was not credited to the account, the operator says that all bets are calculated correctly, but delays are possible. I understand that I just have a casino, as in the case of account verification. This is a clear violation and the casino is a scammer!

Hello,

as far as I can see your complaint started as "Player’s struggling to complete account verification"

Now you mentioned other issues with winnings, it's good that you mentioned this in the complaint too, I just fear that we will not be able to help with the sports betting matter. Let's wait for Andrej 🤞

Hello, I received a response regarding the unfair calculation of sports betting.

The casino representative replied ⤵️

4.1.2.6. The Organizer is not responsible for the incorrect operation of the gaming software. Member uses the software on an "AS IS" ("AS IS") basis. If the organizer establishes that during the game there was a failure (error) in the operation of the site, then the results that occurred during the incorrect operation of the software may be canceled or adjusted at the discretion of the organizer. The participant undertakes not to contact the organizer about the quality, quantity, order and terms of the gaming opportunities and services provided to him.

In addition, according to paragraph Guarantees and liability 5.1. The Organizer does not guarantee constant and uninterrupted access to the playground and its services in the event of technical problems and / or unforeseen circumstances, including: malfunction or non-functioning of Internet providers, information servers, banking and payment systems, as well as illegal actions of third parties. persons.

I was shocked by this amendment, the paragraph of the rules on predatory conditions! I urge you to treat with understanding and immediately put warnings in the review about this casino!

This casino is real scammers and robbers!

Moreover, this information has become known on other sites like yours!

Perhaps you are confusing me with someone else. I have a problem with the payment of 236 thousand rubles, because of the long verification of documents!

But now I'm worried that my balance has been robbed.

The casino does not pay out the winning bet! The amount is 130,500 rubles! Although I think you already know my problem!!!

Everywhere on different resources you answer one-sidedly, so I would have to wait at least half a year.

I was ready to wait six months, but the casino stole my money. I will make sure the public is aware of this issue. I have lost enough in this casino, but you decided not to pay out the winnings.

You know since we have no knowledge when it comes to sports betting, I'm also afraid that our Complaints teams will eventually reject your case simply because we don't deal with sports betting cases. You show in your complaint how the bets settled, but the team doesn't know how it looks when bets get settled and what might be the issues behind the 2 bets you showed there.

We would need to have staff trained in sports betting in order to give you some proper help 😕

I can give you the password and login from my account in this fraudulent casino.

   Please go to my account, there is an opportunity to see the history of all bets, you will see 4 bets of 50 thousand rubles for a total of 200 thousand rubles, this proves that I bet on money! after that, go to the sports betting history in the sports section, you will see the betting history for these bets. All of them were settled after the end of the matches, two bets were completely lost and two more bets were won. From this I should receive 130,500 rubles. But the money hasn't been credited to my account!

I believe you really have issues with the company, but I guess it would be better to contact another service that helps players with sports betting or contact their licensing authority Curaçao (GCB).

Hello,

That's quite an explanation...

I'll notify the data team about this statement, they are the experts, so I'll leave the result on their shoulders. Would you also care to send the original reply to data@casino.guru, please? Just in case they'll need it.

Thank you and best of luck with the authority!

Hello, I can not get a response from the support service.

I could not get clarification on this matter. Support chat responses <<This system is fully automated and does not require the intervention of support operators>>. This is the wrong explanation.

However, the official representative of the bounty casino answered my problem. I received this response from a gambling and casino review and rating site like yours.

The official representative wrote ⤵️

4.1.2.6. The Organizer is not responsible for the incorrect operation of the gaming software. Member uses the software on an "AS IS" ("AS IS") basis. If the organizer establishes that during the game there was a failure (error) in the operation of the site, then the results that occurred during the incorrect operation of the software may be canceled or adjusted at the discretion of the organizer. The participant undertakes not to contact the organizer about the quality, quantity, order and terms of the gaming opportunities and services provided to him.

In addition, according to paragraph Guarantees and liability 5.1. The Organizer does not guarantee constant and uninterrupted access to the playground and its services in the event of technical problems and / or unforeseen circumstances, including: malfunctions or inoperability of Internet providers, information servers, banking and payment systems, as well as illegal actions of third parties. persons. The Organizer will make every effort to prevent failures, but is not responsible for temporary technical failures and interruptions in the operation of the Game, regardless of the reasons for such failures.

Answer from the operator's support chat.

The answer of the official representative of the bounty casino.

The history of this response is available at LatestCasinoBonuses.com.

Well, I guess that the complaint team will pay attention to this information if you care to paste it there.

It would be more useful to Andrej at the moment.🤔

So what is not clear? The sportsbook is under the control of the licensee. He is responsible for mistakes. They are like intermediaries. Poetmou and the rules say so. You need to get acquainted first, and then play. And with our brother everything is as always. They should not decide this at all, as far as I understand, but from my own experience I will say that if it is good with them, then they will agree to meet. But in general. Be glad the representatives are responding. I often found myself in a situation where no one cares about my problems. Good luck with your decision.

Дак что не понятного то? Спортбук у ребят под контролем лицензиата. Он и отвечает за ошибки. Они типо как посредники. Поэтмоу и в правилах так написано. Нужно сперва ознакамливаться, а потом играть. А у нашего брата все как всегда. Они вообще не должны такое решать, насколько я понимаю, но по собственному опыту скажу, если с ними по хорошему, то и они пойдут на встречу. А вообще. Радуйтесь, что представители отвечают. Я часто попадал в ситуацию, когда всем пофиг на мои проблемы. Удачи в решении.

Just two days left for the casino to join the complaint, well now I'm beginning to think that the complaint is pretty much ignored. 🙁

Let's hope for the best.

Good evening, I have the following situation in this casino. I have been playing in the bounty casino for a month and have made deposits totaling 50 thousand. The last time I lost I sent documents for account verification - it was 7 days ago. Two days ago I decided to play again and I managed to win 80 thousand rubles, the money was withdrawn quickly and on the same day I made 3 more deposits and won a large amount, namely more than 660 thousand rubles. I decided to withdraw part of it, but then it began that the account needed to be confirmed in order to be able to withdraw. I ask when the verification will be passed, you need to wait for the answer, usually no more than 7 days, adding that they do not have access to the security service and verification can be considered for an unlimited amount of time, I send screenshots. What to do, this is a licensed casino, I did not take any bonuses and nothing at all in this casino, I always play at high stakes and honestly and hoped for the honesty of the casino. what tell me? It's been 12 days

Добрый вечер , у меня следующая ситуация в данном казино . Я месяц играю в bounty casino и сделал депозитов на общую сумму в 50 тысяч. В последний раз когда я проиграл отправил документы на верификацию аккаунта - это было дней 7 назад. Два дня назад решил поиграть снова и мне удалось выиграть 80 тысяч рублей , деньги вывели быстро и в этот же день сделал ещё 3 депозита и выиграл крупную сумму , а именно больше 660 тысяч рублей. Решил часть вывести но тут началось что аккаунт нужно подтвердить чтобы можно было выводить. Я спрашиваю когда будет пройдена верификация , ответ Вам нужно ждать , обычно не более 7 дней добавив что у них нет доступа к службе безопастности и рассматриваться может верификация неограниченное количество времени , скриншоты отправляю. Как быть , это же лицензионное казино , я не брал ни бонусов и вообще ничего в этом казино , я всегда играю по большим ставкам и честно и надеялся на честность казино .что подскажите ? Прошло уже дней 12

Please help me with this question, I'm for justice, well, you can't do it like that!

Помогите мне с этим вопросом пожалуйста , я за справедливость , ну нельзя же так !

Hello,

I think you should calm down. It seems that the casino has to make sure that your nice winnings are in compliance with the rules and that your account is ok with the AML policy and so on - sometimes it's called a security check, it happens when a player hits a bigger win, or if you reach some threshold of money you deposited - I guess you met both.

You can of course submit a complaint, but even if you do, we would wait for the casino to provide the result of this account security check.

I'm sorry, I can't read azbuka, so I have no clue what the text says. Can you copy and paste it directly to the post, so I can read that reply?

Dear Radka, thank you for your reply. 13 days have already passed since the submission of the document, not verification, I sent a scan of the passport, which was easily verified in any other casino to verify the account. By writing to the technical support of the casino and asking for an answer when the documents will be checked, they answer me

• you need to expect , usually up to 7 working days but there are individual cases that can take an unlimited amount of time

It turns out they can check for a year and maybe two years or never at all. I also saw that the user dimdimdim2703 has the same situation, he also has not been verified for more than a month.

you also wrote dear Radka

• Sorry, I can't read the alphabet, so I have no idea what it says. Can you copy and paste it directly into the post so I can read this reply?

Are you talking about the screenshots that I sent? Are they in Russian? If yes, I send in English and I would like to file a complaint with the bounty casino itself so that the official representatives answer why it takes so long to verify my account, maybe they do this in order to make me lose all the winnings, maybe they don’t want to pay out the winnings at all? for others, verification lasts up to 7 business days, while mine lasts more than 13 days. I ask you to help me, dear Radka, in this matter, this is unfair to honest players from the casino

Best regards del1rbooking

Уважаемая Radka, спасибо вам что ответили. Уже прошло 13 дней с момента подачи документа не верификацию, отправил скан паспорта , который спокойно верифицировали в любых других казино для проверки аккаунта. Написав техподдержке казино и спросив ответа когда документы будут проверены мне отвечают

• вам нужно ожидать , обычно до 7 рабочих дней но и бывают индивидуальные случаи которые могут занять неограниченно количество времени

Получается они могут и год проверять и могут и два года или совсем никогда. Я так же увидел что у пользователя dimdimdim2703 такая же ситуация , ему так же не верифицируют аккаунт уже больше месяца.

так же вы написали уважаемая Radka

• Извините, я не умею читать азбуку, поэтому понятия не имею, что там написано. Можете ли вы скопировать и вставить его прямо в сообщение, чтобы я мог прочитать этот ответ?

Вы про скрины которые я прислал ? Они на русском ? Если да , отправляю на английском языке и хотел бы подать жалобу на само bounty casino чтобы официальные представители ответили почему так долго верифицируют мой аккаунт , возможно они это делают с целью чтобы я проиграл весь выигрыш , возможно они не хотят выплачивать выигрыш совсем ? у других верификация длится до 7 рабочих дней , мое же длится больше 13 дней. Прошу помочь Вас уважаемая Radka мне в данном вопросе , это несправедливо по отношению к честным игрокам со стороны казино

С большим уважением del1rbooking

Hello,

I see now, thank you for those screenshots.

So the problem is that the verification has not yet been completed, I missed that earlier.

It's good that you submitted the complaint and provided all those screenshots. It will take some time to go through that, so Nick will update you as soon as possible. Just stick with the complaint, and kindly wait for the update.

If you receive anything related in the meantime though, visit the complaint and update the thread, please.

Try to stay calm, we will try to help.

Thanks for support !

Благодарю за поддержку !

Did you manage to verify at the Bounty casino?

Вам удалось верифицироваться в казино Баунти ?