Epic Bet fallisce a causa della verifica KYC

I am requesting a refund of CLP$2,300,000. A minor gained access to the platform and managed to compromise the Know Your Customer (KYC) verification system using financial and residency documents modified with artificial intelligence.

Epicbet's security system failed to detect the digital manipulation of documents, allowing massive deposits. I have presented evidence of this technical flaw to the casino, but their support simply cites password confidentiality clauses, ignoring their objective responsibility for identity verification and the protection of minors under their Anjouan license. A formal complaint has already been filed with the regulator (Anjouan Gaming Board).

Solicito el reembolso de $2.300.000 CLP. Un menor de edad tuvo acceso a la plataforma y logró vulnerar el sistema de verificación (KYC) utilizando documentos financieros y de residencia modificados con Inteligencia Artificial.

El sistema de seguridad de Epicbet no detectó la manipulación digital de los documentos, permitiendo depósitos masivos. He presentado pruebas de esta falla técnica al casino, pero el soporte se limita a citar cláusulas de confidencialidad de contraseñas, ignorando su responsabilidad objetiva en la validación de identidad y protección de menores bajo su licencia de Anjouan. Ya existe una denuncia formal ante el regulador (Anjouan Gaming Board)

Hello, if you have already informed Anjoan, I guess this request serves more as a word on sharing.

Well, from another perspective, deposits are usually not in direct relation with the KYC; withdrawals usually are. Therefore, falsifying documents could potentially hinder successful withdrawals, but it might not resolve the deposit problem, if I'm not misunderstood. In any case, I understand that this minor broke the rules and I also understand that the situation is very unpleasant. Feel free to add more if that is okay with you.

Hi Radka, tell me how you could help me?

Hola Radka cuéntame como ustedes me podrían ayudar ?