Winner Casino MX - discussione generale

The worst casino in Mexico, they are thieves I won the welcome bonus and I fulfilled all the terms and conditions and they gave me $1500 of the bonus I had to deposit $200 to be able to withdraw and I did, I deposited $200 and of those $200 I won another $500 and asked another withdrawal of $500, that is, they already paid $2,000 and they never gave me anything, they only reimbursed me $200.

they are thieves do not play this casino DO NOT PAY they should close it!

El peor casino de Mexico, son unos rateros gane el el bono de bienvenida y cumpli con todos los terminos y codiciones y me dieron $1500 del bono tenia que depositar $200 para poder retirar y lo hice deposite $200 y de esos $200 gane otros $500 y pedi otro retiro de $500 o sea ya ivan $2,000 y nunca me dieron nada solo me rembolsaron $200.

son unos rateros no jueguen este casino NO PAGAN deberian de cerrarlo!

You wrote that the casino paid you already "they already paid $2,000", so it seems that all is fine.

After that, you wrote that "they only reimbursed me $200." I'm sorry but I can't comprehend what has truly happened. I want to be sure that I understand the situation.

I can reflect that to verify your payment option, so it can be used for the withdrawal, you may need to deposit using this particular payment option.

Sadly, we have no available bonus, hence I can't check the terms and conditions.

Can you advise about those rules applied to the bonus as well, please? Maybe there was some maximum cashout amount - it's a pretty common rule.

I played the bonus of $700 I fulfilled roller 50 times the amount that is 50 x 700 = $35,000 the casino gave me $1,500 in real money, in order to release I had to make a deposit of $200 I deposited the $200 and at the time of making the withdrawal of the $1,500 they tell me what it says in the following image in the chat... I also told them what paperwork was needed to verify the account and they told me nothing... I leave a screenshot of the chat, I have the entire conversation.

Jugue el bono de $700 cumpli con roller 50 veces la cantidad que son 50 x 700 = $35,000 el casino me dio $1,500 en dinero real, para poder liberar tenía que hacer un deposito de $200 deposite los $200 y al momento de hacer el retiro de los $1,500 me dicen esto que dice en la siguiente imagen en el chat... tambien les comente que papeleo se necesitaba para verificar la cuenta y me dijeton que nada... dejo captura del chat, tengo toda la conversación completa.

They never gave me my winnings, they only returned the $200 of the deposit, it is assumed that one is going to try his luck and win at the casinos and this casino only returns what one deposits, but the profits are not given, what is the use of playing if the profits that one generates they keep, that is a consumer abuse, a mockery, in a few words and bulgarly a ROBBERY

Nunca me dieron mis ganacias, solo me regresaron los $200 del deposito, se supone que uno va a probar suerte y ganar a los casinos y este casino solo regresa lo que deposita uno, pero las ganacias no las da de que sirve jugar si las ganacias que genera uno se las quedan ellos, eso es un abuso al consumidor, una burla, en pocas palabras y bulgarmente un ROBO

Hello,

I would guess that the problem was caused by the maximum bonus withdrawal. Can you advise, whether this is the reason? Anyway, there must be a reason for returning the deposit.

Could you kindly copy and paste the text you provided via screenshot directly to the replay, please?

It will get auto-translated.

Thank you.

Can you copy and paste the casino's explanation, please?

Thank you for your wait. I have reviewed your account and tell you that by administrative decision the profits in your account have been canceled and the deposits made have been refunded, this is because your account did not pass routine monitoring.

It happens that all accounts go through random monitoring processes, to maintain the quality and integrity of our service. For the time being, your account will remain with deposit and withdrawal restrictions.

And they never explained to me in detail what the routine monitoring was about.

I have all the history of bets and the chat conversation, if you like I will send it to you by email

Gracias por su espera. He revisado su cuenta y le comento que por decisión administrativa se han cancelado las ganancias de su cuenta y los depósitos realizados se reembolsaron, esto debido a que su cuenta no pasó un monitoreo de rutina. 

Sucede que todas las cuentas atraviesan por procesos de monitoreo aleatorios, para mantener la calidad e integridad de nuestro servicio. Por el momento, su cuenta permanecerá con restricciones de depósito y retiros.

Y nunca me explicaron a detalle de que se trataba el monitoreo de rutina.

Tengo todo el historial de apuestas y de la conversación del chat, si gusta se la envio a un correo

Well, we try to encourage casinos to explain any issue to the player with a maximum emphasis on all things the player has done incorrectly.

This is let's say a vague explanation.

Please share all related conversations via your complaint, also add this email you shared here.

I can see that Nick has already asked you about the reason.

Good morning, the Winner.mx casino took my winnings from me, mentioning that I breached some terms on their page and that for administrative reasons they had to withdraw my winnings. They mentioned something about a bonus which I lost before I bet my money and won.

Buen día, el casino Winner.mx me quitó mis ganancias mencionando que incumplí algunos términos de su página y que por cuestiones administrativas debian retirar mis ganancias. Mencionaron algo de un bono el cúal yo perdí antes de apostar con mi dinero y ganar.

Good, you found your way to submit the complaint. Keep it updated, and we shall see the outcome.

"Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?

Which games you’ve been playing (live casino games, slots, or sports betting)?

Were your winnings accumulated with or without an active bonus, please?"

Do it through this link, if you like.