Prelievo dal casinò elegante

Requested withdrawal of winnings on March21, 2024, over 3 months ago. It is now June 26, 2024, and nothing received. I have contacted the casino numerous times (several times per month), and I receive the same email excuse each time, blaming the slow pay on their payment processor. This contradicts their "Rules" stated on their website. I played with deposited crypto funds. This casino doesn’t honor their stated "Rules" as stated.

Good morning, I also played there, but had positive experiences. You are welcome to contact me personally. I can give you a WhatsApp number that you can use to get in touch. Kind regards, Karin

Guten Morgen,ich habe dort auch gespielt, aber positive Erfahrungen gehabt. Du kannst mich gerne persönlich kontaktieren. Ich kann dir eine WhatsApp Nummer geben , womit du Kontakt aufnehmen kannst. Mit freundlichen Grüßen Karin

That is a really long time you're waiting now. May I ask which casino exactly is this, please? You can even post the URL of this casino, so we do not make any mistakes.

Have you played there for a long time? Is your account fully verified?

I would suggest you file a complaint so our team can get a chance to investigate and hopefully solve this issue. Just use this link if you wish to do so.

It was nice to hear that. So, you know exactly which casino it is?🤷‍♀️ i couldn't detuct it from the post above.

Have you tried to write a user review before, perhaps? You can write about your experiences with online casinos, and maybe that way you can help others. What do you say?😉

Hello, yes, it was shown above. So it seems to be Posh Casino. I was given a WhatsApp number back then to sort out such questions for me and it worked wonderfully. I would pass this number on to this person and this person could try to sort it out through that. It is a team that works directly with the casinos.

Hallo, ja , es wurde oben angezeigt. Es scheint somit das Posh Casino zu sein. Ich habe eine WhatsApp Nummer damals erhalten, um solche Fragen für mich damals zu regeln und es hat wunderbar funktioniert. Ich würde diese Nummer an diese Person weitergeben und diese Person könnte versuchen es darüber zu regeln . Es ist ein Team dass mit den Casinos direkt zusammen arbeitet .

Thank you. It's just that we don't have it in our database, so I would like to make sure precisely which it is. Not to make any mistakes, you know.

I just wanted to remind you that we also have our dedicated complaints team here, which always does their best to solve every case. And it is free of charge, as you already know.😉

posh-casino.com

i have played this casino in the past, but went over a year before playing again. My account is fully verified and updated. I will file a complaint.

Thank you for your help.

Yesterday we were experiencing another DDoS attack, if you had any trouble submitting the complaint back then, please, try that now. the website and all its features should be working normally now.

I'll be here to assist you, don't worry.

You have already said since posh-casino.com is an "invitation only" casino, you couldn’t help me. Sorry they can get away with not paying someone’s winnings.

Hello. If I also have the same problem with PoshCasino, it would be best not to play in that casino. I have 2 withdrawals approved on June 10 and 19 and still nothing.

Hola. Si Yo también tengo la misma problema con el PoshCasino los mejor seria que no jueguen en ese casino. Yo Tengo 2 retiro aprobado el día 10 y 19 junio y todavía nada.

I know that in the past, the Compalint Team could not resolve such complaints. The way I see it, you have tried already, but the attempt was rejected. I'm sorry to see that, of course.

Playing in "invitation-only" casinos is far riskier than in standard online casinos, I'm afraid.

Can you, somewhere on their website, find out whether this VIP room is licensed? I would try to contact the licensing authority if you find the information.

Hello.

Sorry to hear that. Have you too played in the "invite-only" VIP room? I would hate to raise up false hopes for a complaint. So, let us know, please.

Hello, yes I was also invited by them vip1

Hola si también fui invitado por ellos vip1



The invitation I received from the casino

La invitación que recibí del casino

Oh then it probably won't look good. We can't help with casinos like this because we have tried in the past and nothing has come of it. 

You haven't learned anything new about withdrawals and you have no information ? I would say that you always have to be careful where you deposit because if it doesn't turn out well I would be sad for you too. Have you checked if they have a license somewhere ?

Today, the information I have is going to escalate the case once again, from 48 to 72 hours. And they probably don't have a license. I asked the chat and it told me to read the ANSWER AND QUESTION that it has in the terms.!!! That he couldn't give me that information.

Hoy La información que tengo van a escalar una ves más el el caso, de 48 a 72 horas. Y seguramente licencia no tienen. Yo le pregunte al chat y me dijo que lea RESPUESTA Y PREGUNTA que tiene en los términos.!!! Que no me podía dar esa información.

Thank you for your help!