Reclami del casinò Sunrise Slots

Good evening, I received a code to play 33 freespins at sunrise slots casino, I won around $15 with these 33 freespins, however I continued to play and had a balance of almost $200, I met the requirements for the balance to be available for withdrawal.

I contacted the casino chat to ask how I could withdraw to my bank account, as the only option to withdraw in bitcoins appeared.

The chat agent's response was that she could not withdraw the balance because it was a good life bonus.

I explained that the welcome bonus was played on the day I registered at the casino and this balance was due to a code offering 33 freespins, the email sent with the freespins code states that at most I could withdraw $100 without need deposit.

Can you help with my case please?

Boa noite, recebi um codigo para jogar 33 freespins no casino sunrise slots, ganhei com esses 33 freespins cerca de $15, entretanto continuei a jogar e cheguei a ter de saldo quase 200$, cumpri os requisitos para o saldo ficar disponível para levantamento.

Contatei o chat no casino para questionar como poderia efetuar o levantamento para a minha conta bancária, uma vez que só aparecia a opção de levantamento em bitcoins.

A resposta da agente do chat foi que não poderia levantar o saldo porque se trata de um bônus de boas vidas.

Expliquei que o bônus de boas-vindas foi jogado no dia em que me registrei no casino e este saldo devia-se a um codigo com a oferta de 33 freespins, o email enviado com o código freespins refere que no máximo poderia levantar $100 sem necessidade de depósito.

Podem ajudar com o mei caso por favor?

Hello, if I understand it correctly, you received an email from a casino where they offered you 33 free spins. Have you played in the casino before?

I suppose the email contains information telling you that the maximum withdrawal from the bonus is $100, right? When it comes to the withdrawal options, I'm not surprised you only see the bitcoin option. It's possible that if you make a minimum deposit with your card, then the option of withdrawing back to a card will appear. Anyway, I wouldn't recommend doing this until you figure out if the casino is willing to payout the winnings or not.

At this point, I'd probably recommend contacting them via email. It's slower, but they'll have more time to look at your case and think about their reaction. Just say you won $200 from the free spins bonus and completed the wagering requirement, you're aware the email said the max. withdrawal is $100 and you'd like to know how to withdraw the $100. Let's see what kind of response you'll get 👍

Good afternoon,

I will then send them an email.

Thanks

Boa tarde,

Vou então enviar um email para eles.

Obrigada

Could you let us know when the casino gives you an answer, what you found out ? I think it might be useful for other players to know what situation you have encountered. 

I hope everything turns out well in the end and you will be able to withdraw the money you won without any problems. 🙂