Ritiro del casinò Box24 - Blocchi

Dear, I signed up on the box24casino website and made some deposits, validated my account with the requested documents, ok so far so good.

I won an amount of 2,300 reais in Slots bets, requested a withdrawal in the amount of R$ 1,900.00 reais, informed the Ecopayz account which is active and to my surprise my account was disabled and I received a message to send an e- mail to [email protected] to know the reasons for the block and so far the site does not return my question and they left me without answers. I ask, is this site real? Does he pay the players? Or just deceive us to make a deposit? If you can help me with information and contact forms to be able to withdraw the values I won I would appreciate it.

Thanks!

Caros, me inscrevi no site box24casino e realizei alguns depósitos, validei minha conta com os documentos pedidos , ok até ai tudo bem.

Ganhei uma quantia de 2.300 reais em apostas nos Slots, solicitei uma retirada no valor de R$ 1.900,00 reais, informei a conta do Ecopayz a qual está ativa e para minha surpresa minha conta foi desabilitada e recebi uma mensagem para enviar um e-mail para [email protected] para saber os motivos do bloqueio e até o momento não retorna site m minha pergunta e me deixaram sem respostas. Pergunto, este site é sério mesmo? ELe paga os jogadores? Ou só ilude para realizarmos depósito? Se puderem me ajudar com informações e formas de contato para poder retirar os valores a qual ganhei eu agreadeço.

Obrigado!

Hello.

Sadly, according to our information this casino is pretty bad, check the reputation here.

"We couldn't get in touch with any of the casino's representatives or customer support members, so we find it unwise to play at Box 24 Casino and don't recommend doing so."

I'm quite surprised that you went through the account verification, to be honest.

In what status is your withdrawal and when did you submit it, please?

Bom dia Radka,

Eles me responderam sem informaçao bem vagas, nao sei o que fazer.

Abaixo segue o e-mail que me enviaram.

Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.

Hello,

I believe that some further explanation is in order, but as I wrote this casino is not among the best so it seems that this is the difference.

If you submit a complaint we will try to investigate further, feel free to submit it here.

Hopefully, we'll be able to get some answers.