Hot.Bet Casino - Il ritiro del giocatore è ritardato.

Hello,

Unfortunately, the casino does not adhere to its own terms and conditions. My payout has now been open for 3 days. Verification was completed even before request.

What can I do?

Hallo,

leider wird sich in dem Casino nicht an die eigenen AGBs gehalten. Meine Auszahlung ist nun seit 3 Tagen offen. Verifizierung wurde sogar vor Anforderung abgeschlossen.

Was kann ich tun?

Hello rp2511,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hot.Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for the withdrawal to be processed specially if it's your first ever request in the casino.

Looking forward to your answer.

Regards,

Nick

Hi,

verification was completed Friday afternoon. Shortly thereafter, I submitted the withdrawal request.

It is only real money bets without the use of a bonus.

To be honest, I don't want to wait 14 days, because the terms and conditions stipulate a maximum period of 48 hours! I've played a lot at other casinos and never had the problem that it was so delayed.

I only contacted the casino today in live chat and asked for a clear statement as to what the current situation was. Unfortunately, you always only get standard messages that it will be processed as soon as possible and such.

It would be good if someone could help me here, since it's not exactly a small amount of money and I won't be patient for 2 weeks.

thank you very much

Hi,

die Verifizierung wurde Freitag Nachmittag abgeschlossen. Kurz danach habe ich die Auszahlungsanfrage gestellt.

Es handelt sich ausschließlich um Echtgeld Einsätze ohne die Verwendung von einem Bonus.

Ich möchte ehrlicherweise keine 14 Tage warten, da die AGB einen Zeitraum von maximal 48 Stunden vorschreiben! Ich habe schon viel in anderen Casinos auch gespielt und hatte nie das Problem, dass es sich derart verzögert hat.

Ich habe das Casino erst heute im Live Chat kontaktiert und um eine klare Aussage gebeten, woran es denn aktuell liegt. Leider bekommt man immer nur Standardnachrichten, dass es schnellstmöglich bearbeitet wird und so.

Es wäre schon gut, wenn man mir hier helfen kann, da es auch um nicht gerade wenig Geld geht und ich keine 2 Wochen Geduld aufbringen werde.

Herzlichen Dank

There is an answer to further questions

High traffic, sometimes technical problems and other things.

I beg for quick help!

Auf weitere Rückfragen gibt es mal die Antwort

hojer Traffic, mal technische Probleme und sonstiges.

Ich bitte inständig um schnelle Hilfe!

Now I've also been told that the weekend doesn't count. The colleagues before always said every day.

I just do not get any further…

Nun wurde mir auch noch mitgeteilt, dass das Wochenende nicht dazuzählt. Die Kollegen vorher haben immer gesagt alle Tage.

ich komme einfach nicht weiter…

Dear rp2511,

Unfortunately there is no way to make the process faster. You will really need to wait that 14 days period beginning from the time of the request.

Dear rp2511,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.