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Icecasino has not processed my withdrawal since January 21st. Talking to them in the chat is no help; they just say to wait. I've waited long enough and have no more patience for such lengthy delays. I've been a member for 5 years, and this is how they treat customers. Stay away from this place. Now, they've put the money back into my player account. It's a real joke. In the chat, they keep saying they've forwarded my issue to the department, and I should wait again. Why haven't they paid me out?

Icecasino zahlt seid 21.1 meine Auszahlung nicht aus im Chat kommt Mann auch nicht weiter die sagen Mann soll einfach abwarten habe jetzt genug gewartet kein Verständnis mehr für solche lange Warte Zeiten . Bin seid 5jahren Mitglied und so gehen die mit den Kunde um Finger weg von den Verein und jetzt haben die das Geld wider auf mein Spieler Konto zurück geschrieben das ist echt ein Witz und im Chat heist es wider wir habe ihr Angelegenheit An Abteilung geschickt und ich soll wider warten warum die mich nicht ausgezahlt habe

Dear olegku1988,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you’re facing with IceCasino. I completely understand how frustrating it must be to wait this long for a withdrawal, only to have the funds returned to your player account instead of being paid out. To better understand what’s going on and how we can assist you, I need to ask a few clarifying questions:

• Which payment method did you choose for the withdrawal?
• Has IceCasino provided any specific reason for the delay, or have they only been telling you to wait?
• Did you receive any emails from them regarding this issue, such as verification requests or an explanation for why the funds were returned?

Could you forward any relevant communication with the casino (emails, chat transcripts, or screenshots) to [email protected]? These details could help us understand the casino’s position and move the case forward.

Your cooperation is essential in helping us determine why your withdrawal hasn’t been processed and whether the casino’s actions are justified. The more information we have, the better we can support your case.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear olegku1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.