IviBet Casino - Giocatore alle prese con le richieste di verifica dell'account.

Good morning, I am unable to complete the account verification process in order to withdraw funds. They are asking me to send a screenshot of the payment with the account number and name of the account holder.

Everything on the same page.

In my case, I can't do it on a single page. What can I do?

Buongiorno non riesco a completare la procedura di verifica del conto per riuscire a prelevare, mi chiedono di inviare uno screen shot del pagamento con il numero di conto e il nome del intestatario del conto.

Tutto nella stessa facciata.

Nel mio caso non riesco a farlo in un unica facciata. Come posso fare ?

Hello MarinaAndreea,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Their terms and conditions say this so they should never have canceled the withdrawals because the documentation was sent

I loro termini e condizioni dicono questo quindi non avrebbero mai dovuto annullarsi i prelievi perché la documentazione è stata mandata

They did it on purpose because no one is able to upload a single document that contains all that information

Help me please.

L hanno fatto apposta perché nessuno è in grado di caricare un documento solo che contenga tutte quelle informazioni

Aiutatemi perfavore.

Without payment they accepted the documents and tested them... the same ones that met a few days ago today were fine!

Absurd.

Senza saldo hanno acettato i documenti e provati ... gli stessi riunitati qualche giorno fa oggi andavano bene!

Assurdo.

Hello MarinaAndreea,

I'm glad to hear that your account is now verified. Please be sure to request a withdrawal as soon as possible and keep in mind that it might take up to 14 days for the payment to arrive. Please let us know in case of any other troubles or if it would take longer.

They verified it only when I lost the funds, first they refused my withdrawals even though the documents were correct, in fact they are the same ones that they approved.

L hanno verificato sono quando ho perso i fondi,prima mi hanno rifiutato i prelievi nonostante i documenti fossero giusti infatti sono gli stessi che hanno approvato.

I don't think it's fair to refuse withdrawals, they should have at least kept them pending and not rejected them 4 or 5 times

Non trovo giusto il rifiuto dei prelievi avrebbero almeno dovuto tenerli in sospeso non rifiutarli 4 o 5 volte

Hello MarinaAndreea,

It is still the player's decision to play with the balance or not. As you claim that you have now lost the balance, we will be forced to reject the complaint as the issue is no longer relevant.

I would always recommend to just wait for withdrawal as the casino or even the payment provider may have issues and the casino is never responsible for the money lost during this period.

Best regards,

Nick